Our Customer Service Standards
Our staff will:
- Always wear name badges
- Always talk to you politely and with respect
- Treat you as an individual, taking into account your particular need
- Explain things clearly, with an interpreter or signer if
you’d like one
When you visit our offices we’ll make sure: - We’re open when we should be
- The reception area is welcoming
- You are dealt with within 5 minutes of your arrival
- Up-to-date information on our services and performance is available at reception
- A private interview room is available to discuss confidential matters
- Toys are available to occupy children
- There are customer toilet facilities
When you telephone us we’ll make sure: - We’ll answer within 3 rings
- The person who answers will tell you their name
- We deal with your enquiry to your satisfaction
We ask our customers: - To refrain from using abusive, insulting, intimidating words or behaviour
- Not to commit any act that causes a nuisance, annoyance, alarm or distress to any person
- To be responsible for their own behaviour
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How we look after our customers
Quick and easy guide to our service
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