What do you think about us?

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in August have told us.

• Most visits made to Housing Options are for housing advice. Other reasons include rehousing options, homelessness and the Trafford Rent and Bond Scheme.

• 8% of people said they had to wait longer than 30 minutes to be seen by an officer while 92% reported that they had been seen within 30 minutes.

• Only 1% of people found the help we provided to be not what they were looking for. All other customers who completed a questionnaire thought our staff were knowledgeable, helpful and polite

• The questionnaire asks what improvements you think we could make to our service. 72 people thought no improvements were needed. Comments received included: ‘(Staff) should all have information with them and not leave the room so much’ ‘Need to be a bit quicker seeing people’ ‘Waiting times’ ‘More staff’

• Of the questionnaires completed in July 2006, 70 people thought the way their enquiry was dealt with was good, 8 thought it was fair and nobody rated it as poor.

• Other comments received included: ‘I feel (the service) was fine, very clear to understand’ ‘Very happy with the service I received’ ‘Staff are very kind and helpful’

We are extremely happy that the majority of our customers are happy with the service we provide. However, we understand that the service can still be improved and this is something we are actively striving towards. Please continue to keep filling in the questionnaires and we will continue to improve!

We now invite you to provide us with your name and address to allow us to respond to any comments you have made on completion of your questionnaire.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope. This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in July have told us.

• 94% of people were satisfied with the service we provided.

• 97% of people felt that their Housing Options Officer did everything they could to prevent them from becoming homeless.

• 97% of people felt that contacting Housing Options had helped to resolve their housing problems.

The Homeless Prevention Survey encourages you to give us any type of feedback that is not prompted by standard questions. This information is extremely valuable as it allows the customer to really express their opinions. Here is a selection of the latest comments:

‘Open longer hours’

‘To have more properties’

‘Provide more information sooner rather than at the last minute’

‘More staff’

We are happy that most of our customers are happy with the service we provide but we are concerned about the small number of people who are not happy. We want to put this right and we can only do this with the help of your comments and recommendations.

Please continue to keep filling in the surveys and we will continue to improve!

Information collated from surveys received July 2006.

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in July have told us.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope. This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in June have told us.

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in May have told us.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope. This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in April have told us.

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in May have told us.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope. This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in April have told us.

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in April have told us.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope. This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in February have told us.

In Housing Options we care about what you think. We therefore give out questionnaires to people who visit us. The questionnaires are available should you wish to complete one but this is what the completed forms in March have told us.

Housing Options care about what you think of our service. All customers who we feel we have helped to prevent homelessness are sent a form to complete and returned to us in a pre- paid envelope.

This procedure further underlines our commitment to our customers and shows that we care about you even when you leave our offices. We need your feedback to let us know how we can improve the service we provide. Here is what the completed forms in February have told us.