Making an Initial Complaint

For most cases of anti-social behaviour, unless you are suffering from serious acts of violence or harassment, you should first try to speak to your neighbour in order to try and resolve things amicably at an early stage. Many problems only arise because people have not talked to each other or have not considered each other's point of view. Sometimes a neighbour just needs advising that their behaviour is causing upset.

In all cases where there is violence or threats of violence or criminal behaviour a report should be made to the police without delay. A report should also be made to the local area housing team, as it may be appropriate to work jointly with the police.

Any complaint should be reported as soon as reasonably possible so that prompt action can be taken. If the problem is serious it can be tackled quickly and effectively; early intervention can often stop a situation escalating.

The Trust will deal with complaints where:

• A resident or tenant of The trust suffers anti-social behaviour and that behaviour is caused by a tenant
• Any tenant suffers anti-social behaviour from any person

A complaint can be made:

• In writing
• Online (click to download complaint form below)
• By email
• In person
• By telephone
• Via a third party (e.g. Councilor)

The identity of a complainant will not be revealed to another party without their consent.

Whilst complaints can be made anonymously, it may not be possible to tackle the problem as effectively. It will certainly restrict the amount of advice and support we can offer a victim.