How a Complaint Will Be Dealt With
- We will complete any necessary forms with you and confirm the details of your complaint within 3 days
- We will not disclose your identity without your consent
- We will agree an action plan with you
- We will agree what direct action you want us to take and what action is appropriate for the type of problem you are experiencing
- We may ask you to begin completing diary sheets in order to assist with gathering information
- We will agree timescales to monitor and review your complaint. (This helps us to assess the level of the problem and decide the best course of action to resolve the complaint)
Action We Can Take
The Trust will work with perpetrators to identify and resolve unacceptable behaviour and discuss with them conciliation and mediation as a preferred approach.
Where Mediation is inappropriate or refused, it will where reasonable to do so, consider all enforcement actions including:
- Warning Letters
- Notices of Seeking Possession
- Additional Tenancy Conditions
- Acceptable Behaviour Contracts
- Anti-Social Behaviour Orders
- Undertakings
- Injunctions
- Demotion Orders
- Possession Orders
- Eviction