How are the Contractors Performing?

It is important to the Trust and our customers that we deliver the best service possible. The Trust therefore monitors the performance of its contractors on a regular basis. This page shows the Trusts most up to date performance information, so you can see how we are doing at the end of Quarter 1 (April 2007)

Kitchen and bathroom works

Satisfaction with the service – 85%
Satisfaction with the quality of the work – 89%
Percentage of properties handed over in timescale – 96%
Percentage of properties handed over at the right quality – 92%

 

It is the Trust’s aim to deliver the highest possible standard of works possible. If you have any comments or ideas about how this can be improved the trust run a number of regeneration groups throughout the year, if you would like to become involved please contact the Regeneration team on 0161 968 0099.