Tell us what you think

Your views and comments help us understand how we can improve our performance and the level of service that we offer you. It is important to us that we know how you feel and what you think so that we can continue to provide great customer satisfaction and better services.

We also recognise that there may be times when our services fall short of your expectations and our own high standards and you may want to make an official complaint.

To enable us to more efficiently listen to your views and feedback, we have introduced this clear, concise and easily accessible policy for dealing with enquiries, comments, complaints and compliments.

• All comments on service standards will be acknowledged, considered and, where appropriate, acted upon with feedback always being provided to the person making the comment.
• All complaints will be dealt with within the timescales set out in this policy and to the satisfaction of both the customer and the trust.
• Any matters regarding customer dissatisfaction will be put right as quickly and as simply as possible. We will also improve services to ensure that these issues do not arise again.
• Any improvements to our policies and procedures, arising directly from a comment or a complaint, will be implemented as quickly as possible.

If you wish to comment on any of our services or have an enquiry, any of the following steps may be taken:

• Contact our Customer Response Co-ordinator by calling 0161 968 0071.
• Alternatively email:

• Contact the service concerned directly, either in person or by telephone.
• Complete the Enquiries, Comments, Complaints and Compliments form obtainable from any of our Area Housing Offices, or by downloading it at the bottom of the page.
• For full details regarding our official Complaints Procedure, please download at the bottom of the page.