Customer promise

Our Customer Promise

We care about the way we look after our customers. Our Customer Promise is a commitment by us to provide the best services we can and to make it easier for you to access these services.

This Promise is based on what you have told us matters most to you in your home and in your neighbourhood. For instance, we know that a reliable, helpful response is crucial when something needs to be fixed in your home and that you need to plan your life, so our ability to resolve the problem quickly is important to you.

Equally if you need a little extra help, as in our Sheltered and Extra Care schemes, support in organising social activities can make all the difference to your happiness and well-being in your new home. As we develop and improve our range of services we will revisit the Promise and update it. 

We want to hear from you about how well you think we are doing and we provide a range of ways in which you can make your views known. We value your feedback and hope that you will have positive experiences of our services. If you are unhappy, then we want to make it easy for you to tell us and we want to resolve it as quickly as possible. 

If you would like to contact us please click here or call 0300 777 7777

Latest news

Trafford residents invited to drop in events for Greater Manchester’s Spatial Framework

Drop-in consultation events are being held throughout Trafford in February to discuss new Greater Manchester Spatial Framework (GMSF) proposals.

Read More

Photography competition celebrates Stretford's iconic gasworks

National Grid is running a photo competition to capture the iconic gasworks on Thomas St, which has been a feature of Stretford’s skyline for more than 100 years.

Read More

Community grants available for Hate Crime Awareness Week

Trafford Housing Trust’s Social Investment Board, Trafford Council and the Greater Manchester Combined Authority are making £20,000 available for projects to tackle hate crime in the borough.

Read More

Trafford Housing Trust introduces new procurement portal for suppliers

Trafford Housing Trust is inviting new and existing suppliers to register for a new Dynamic Procurement System to apply for Repairs and Maintenance and Planned Works contracts.

Read More

‘A Bed Every Night’ for Rough Sleepers in Trafford this winter

Rough sleepers in Trafford are being offered a place to sleep during the cold winter months, helped by funding from Trafford Housing Trust.

Read More

Trafford Housing Trust pledges to support armed forces

Trafford Housing Trust showed its support for the military by signing the Armed Forces covenant.

Read More