We care about the way we look after our customers. Our Customer Promise is a commitment by us to provide the best services we can and to make it easier for you to access these services.
This Promise is based on what you have told us matters most to you in your home and in your neighbourhood. For instance, we know that a reliable, helpful response is crucial when something needs to be fixed in your home and that you need to plan your life, so our ability to resolve the problem quickly is important to you.
Equally if you need a little extra help, as in our Sheltered and Extra Care schemes, support in organising social activities can make all the difference to your happiness and well-being in your new home. As we develop and improve our range of services we will revisit the Promise and update it.
We want to hear from you about how well you think we are doing and we provide a range of ways in which you can make your views known. We value your feedback and hope that you will have positive experiences of our services. If you are unhappy, then we want to make it easy for you to tell us and we want to resolve it as quickly as possible.
If you would like to contact us please click here or call 0300 777 7777
THT launches Colleague Awards 2019
Trafford Housing Trust invests £60k in Flixton community project
Trafford Housing Trust invests £60k in Flixton community project through Social Investment Fund
L&Q invests in Trafford Housing Trust
L&Q invests in Trafford Housing Trust, unlocking 20,000 new homes and £4bn for the region
Trafford Housing Trust ends fixed-term Tenancies
Trafford Housing Trust plans to end fixed-term tenancy agreements to give customers more security and stability.
WIN £150 worth of gift vouchers to spend in over 20,000 shops
Register for MyAccount before 5 pm on Friday 26 April, for the chance to win £150 worth of Love2shop gift vouchers.
Evicted soup kitchen finds a new home at Limelight
A soup kitchen that was forced to leave its building last month after 30 years has found a new home at Limelight, a unique community hub in Old Trafford.