Leadership Team

Our leadership team

The day-to-day running of the Trafford Housing Trust group is the responsibility of our Leadership Team, consisting of our Chief Executive who is supported by nine Directors.

Executive Directors

 

Alternate Text Alternate Text Alternate Text

Matthew Gardiner, Chief Executive

Matthew has successfully led the organisation since its creation in 2005. He is responsible for the long-term strategy, financial viability and working culture of the Trust, creating a Times Top 100 Best Company to work for over the last three years. Matthew has over 30 years of experience in the housing sector and like many people in housing he came into it by accident. He has held a national policy role for special needs housing; been both a manager of existing homes and a developer of new ones; been both a provider of finance for housing associations from City Institutions and on the other side, been responsible for the borrowing and treasury management within a major Merseyside association. Matthew loves the big outdoors, and is a keen cyclist and occasional triathlete. He is also an amateur photographer and a lifelong Tottenham Hotspurs fan.

Alternate Text Alternate Text Alternate Text

Larry Gold, Deputy Chief Executive & Chief Financial Officer

With a solid background in chartered accountancy, Larry spent 18 years working in housing organisations and prior to that holding leadership positions in Local and Central Government. In 2004, he was an integral part of the team that set up Trafford Housing Trust and spearheaded our move into ‘profit for purpose’ development. Larry became Deputy CEO in 2016 and is Managing Director of Development. He is the executive lead for the Trust’s social investment and social enterprise activity, and the driving force behind CleanStart, a social enterprise set up to help those struggling to find work gain access to training and employment.

Alternate Text Alternate Text Alternate Text

Angela Hunter, Chief Experience Officer

Angela has responsibility for a number of operational and corporate functions within the Trust, including Customer Operations, Technology, Business Transformation, People & Talent, Customer Experience, and Marketing & Communications.  Her corporate background spans multiple sectors including technology, telco, financial services, utilities and management consultancy. Angela brings extensive experience of transforming organisational culture and performance, and works closely with the non-executive Chair of our Customer Board to drive our customer strategy. Angela has two children.

Alternate Text Alternate Text Alternate Text

Barry Wears, Finance Director

Barry is responsible for our finance, procurement, performance reporting and social investment teams. His experience in the private sector has seen him work across various SMEs and large FTSE listed corporations, helping him develop a strong ethos in margin delivery and a desire to push business plans further.

He recognises that housing associations are in a unique position to deliver the required change to the UK housing market for three reasons: Government-backed revenue streams; very strong asset bases; and access to customers, Local Authorities and land. He’s committed to ensuring the effective utilisation all three opportunities by driving improvements in commerciality, streamlining decision-making processes and creating an actions-based approach.

Looking outside the Trust, he believes in establishing and maintaining long term partnerships external in both the supply chain and client base. Turning his experienced eye inwards, he’s committed to maximum investment in every one of our staff to help them progress and grow with us.

A family man with 2 children, he loves cooking, playing sport and travel. All of this helps keep his mind off his beloved Newcastle United, a source of both agony and joy for most of his adult life.

Alternate Text Alternate Text Alternate Text

Iain Wallace, Director of Property Services

Iain is responsible for the delivery of our repairs and maintenance service, the management of property and people compliance. He has also taken lead role in our initiative to effectively reduce carbon emissions.

He’s 100% dedicated to performance improvement and is equally passionate about developing leaner methods of working. His achievements in these fields include reducing waiting times for our housing and a £6 million reduction in R&M spend within a 12-month period. His latest major project was the successful completion of the Trust’s Grenfell project, which will ensure 1800 of our homes exceed safety recommendations for residents.

Iain was directed to the housing sector by RICS, and quickly decided to stay once he experienced the rewarding possibilities of hard work, tolerance and understanding. His job puts him in a position where he can make positive changes to peoples’ lives through such work as implementing affordable warmth projects and ensuring our care schemes are maintained to the highest standard.

First and foremost, Iain is a family man. However, sailing comes a very close second. He has a yacht in North Wales which is where he spends most of his weekends racing or cruising.

Alternate Text Alternate Text Alternate Text

Graeme Scott, Development Director

The primary focus of Graeme’s role is the delivery of our development programme, which will see £450m invested over the next 4 years to build 2000 new homes across the North West. This puts him at the helm of end-to-end development, from finding land opportunities to ultimately selling homes.

During his 13 years working with the Trust, Graeme has played a pivotal role in our evolution and managed everything from ensuring compliancy with the Decent Homes Standard to establishing our development function.

His biggest challenge to date has been successfully steering the Old Trafford Masterplan initiative. This required demolition of four out-of-date tower blocks and construction of over 300 new homes, including Limelight, our flagship Extra Care health and community hub.

As somebody who’s passionate about delivering high quality homes, Graeme is particularly proud of our partnership with L&Q which aims to create affordable housing, rather than avoiding it in the manner of some mainstream developers.

Graeme spends his spare time developing bonds with his family, taking his two sons to different sporting events and commendably saying that whether they win or lose, simply watching them participate makes him happy.

Alternate Text Alternate Text Alternate Text

Eoin Keogh, Customer Operations Director

Responsible for our Neighbourhood, Customer and Independent Living services, Eoin’s many skills combine to help him in his role; to effectively ensure the services we provide are just right for their requirements of the people who live in our homes.

Not just today, but in the next months and years to make sure what we don’t still to meet their ambitions and expectations in a fast-changing world.

This is achieved by working closely with our customers to hone existing services or create brand new ones to meet identified need that really set us apart from many housing providers. Eoin has worked at senior levels across the housing sector and care businesses. His focus is on customer service, operational leadership and innovation to meet need.

When he’s not busy creating better services for our customers, Eoin likes nothing better than being with his family or spending time outdoors.

Alternate Text Alternate Text Alternate Text

George Whalley, Director of People & Talent

He joined THT in 2015 and leads on our People and OD strategy including reward and recognition, workforce development, employee engagement, equality and diversity, recruitment and retention and the provision of HR support across the Trust.

George is a chartered member of the Chartered Institute of Personnel and Development (CIPD) and a graduate of Oxford University and Salford Business School. He has over 15 years’ experience working in HR roles within the legal, financial services and social housing sectors.

Outside work, George is actively involved with the CIPD and is the immediate past Chair of the CIPD Manchester Branch. He is a keen supporter of the charity Retrak, and undertakes fundraising and overseas voluntary work through their Connecting HR Africa programme. In his spare time, he and his wife enjoy comedy, wine tasting, DIY and walking their two dogs.

Alternate Text Alternate Text Alternate Text

James Crawford, Programme Director for Independent Living

James has an enviable breadth of experience in Business Change Strategy and Business Change Delivery, enjoying the challenges of leading change programmes, adopting new technologies and generally making life better for customers. He has designed and delivered large scale changes in utilities, housing, local government, central government, healthcare, financial services, outsourcing and not-for-profits, ranging from pilots to £80m programmes.

This knowledge and experience is currently being leveraged by James as he creates a strategic review on how best to optimise the business in Trafford and beyond; taking stock of future needs and decide which services we will develop over the coming years to serve many more people across Greater Manchester and the North West.

When he’s not at work, he’s on two wheels, cycling and motorcycling, despite Manchester’s notorious weather. He also enjoys rock concerts and chilling out at the cinema.

Alternate Text Alternate Text Alternate Text

Julian Massel, Director of Technology

Julian is responsible for all aspects of data, Information and Technology.  After a 15-year career working at senior levels in Central and Local Government, where he developed a successful track record of creating and implementing business strategies, delivering large-scale change programmes and developing outstanding ICT departments, Julian moved to THT in 2016.

With a successful record of leading and delivering complex transformational programmes, Julian is involved in bringing accessible online services to customers, creating central intelligence systems and a modern workforce.  He also represents Greater Manchester Housing Associations on the GM-Connect Leadership Team, which looks at how information sharing across housing, local government and the NHS can reduce demand on public services and improve the lives of residents. As a father of two boys, Julian spends much of his spare time trying to keep up with them! His interests include supporting Manchester United, cycling and DIY.

Alternate Text Alternate Text Alternate Text

Samantha Lafferty, Director of Customer Experience

Samantha is passionate about putting customers at the heart of business thinking. She joined Trafford Housing Trust to help improve the lives of its customers, and to create a greater social impact in its communities. As well as ensuring we do the right thing for our customers, she leads marketing, communications, insight and complaints.

After spending 10 years as a financial and consumer journalist, she moved into the communications industry. Since then, she has worked with clients including Barclays, DFS, Travelodge, Nationwide Building Society, the British Government and RNIB. Amongst her most proud moments are the global launch of F-TYPE for Jaguar Land Rover and P&G’s sponsorship of The London 2012 Olympic Games, the largest in its history.

In her personal life, Samantha can be found watching Marvel films or at the theatre and photography exhibitions. She loves road trips and long walks with her cocker spaniel, and is a life-long Manchester United supporter.

Latest news

Government announces plan to tackle suicide on World Mental Health Day

The Government has announced plans to cut the number of deaths from suicide and end the stigma that stops people seeking help.

Read More

What if you could… make money doing what you love?

If you’ve got an idea for a business the Pop-up Business School could be just what you’re looking for.

Read More

£20m of Government funding to prevent homelessness

The Government has announced £20 million of funding for a new scheme aimed at getting people on the brink of losing their home into a private tenancy.

Read More

Have your say at the Greater Manchester High Rise Residents' Forum

Residents of high-rise blocks across Greater Manchester are invited to have their say.

Read More

We’ve launched MyAccount, an online customer portal

Manage your home online 24 hours a day

Read More

Love your planet

Let’s recycle so we have less waste

Read More