Our Annual Reports show you how we’re performing and delivering value for money. View the reports online or download. If you require any of these reports in another language, please email: email@example.com.
We received 21 complaints from our customers in October 2019.
A reduction of 37% of total complaints (232 v 317) when compared to the equivalent period last year.
The average time taken to close complaints is steadily reducing.
Customers are at the heart of everything we do and we are continually striving to improve our service and performance for every one of our customers.
Total number of formal complaints received this month
Of households complaining
Customer satisfaction score
Changes to our customers’ gas heating services provider
Liberty will now provide our gas heating services contract for customers.
Trafford Housing Trust is now a part of the L&Q Group
Trafford Housing Trust to become a standalone subsidiary of L&Q, retaining its own brand, Board and executive management team.
Fighting holiday hunger with Active Appetites
THT funding for 12 groups around Trafford to supply meals to children and families.
L&Q talks heading towards completion
A personal update from Chief Executive Larry Gold
Jim's Gym opens at Fiona Gardens
Trafford Housing Trust’s Social Investment Fund opens up exercise for over-55s
Long standing board member John Lamb retires
Long-standing board member John Lamb retires.