Contact us

If you are a customer, you can contact our Customer Hub by phone, between 8am – 6pm Monday to Friday on 0300 777 7777.

 

An out of hours service is available from 6pm until 8am Monday to Friday for emergencies and from 6pm on Friday to 8am on Monday.

 

If you are a business, please call 0300 777 7770.

Calls to this number should cost the same as a local call.

Email:

You can email us at: customer@mytht.co.uk

Social Media:

You can also contact us via Facebook or Twitter . We’ll answer you within 24hrs Monday to Friday, and the next working day if you contact us at the weekend.

Alternative Formats:

If you require any information in any other format, such as large print, alternative language or Braille, please contact the Customer Hub on 0300 777 7777.

Ministry of Justice:

If you’re a 3rd party solicitor enquiring about our insurance policy details and portal ID, our details are:

Insurer: Zurich Municipal

Policy Number: JHA556-22S-0013

Portal ID: 203093

Portal Reference: C00108

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L&Q in talks to acquire THT and bring £4bln new investment to the NW

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