Looking after leaseholders

Everything you need to understand your lease

In this section you can find out about your responsibilities as a leaseholder and our responsibilities as the freeholder. You'll also find information about things like service charges and maintenance, and how we can support you if you are struggling to pay.

 

Service charges

We charge an annual fee called a service charge, which is your share of the cost of providing services. These include repairs and maintenance, along with services such as caretaking, communal lighting or gardening.

We ask you to pay your service charge every September, so we know how much these services cost in the previous financial year between 1 April to 31 March. The total cost is divided by the number of properties receiving services. 

You can find out more about service charges in our Leaseholder and Shared Owner Handbook.

How to pay

Please pay your service charges within 28 days of receiving your invoice. If you would like to set-up a Direct Debit, are struggling to make payments or have a query about service charges, please contact our Money Support Team by emailing customer@mytht.co.uk.

 

Buildings insurance

We need to have buildings insurance in case of accidental loss, destruction or damage to the block from fire, a flood or an earthquake. This is an annual charge based on the cost of rebuilding your property.  The annual buildings insurance policy is sent to leaseholders once a year. You can download the Summary of Buildings Insurance Cover

 

Major works

We sometimes need to carry out major works when important structural elements like roofs, windows and pointing. Or we may need to upgrade essential equipment like lifts, secure entrance doors and fire alarms.

We also operate an ‘Agreed Service Provision’ for things like painting that is agreed in the pre-transfer offer document. This is currently set at every seven years for external painting and every five years for communal stairs and landings.

To help our leaseholders pay these charges, we have a range of flexible repayment options. Download the ‘Financial Assistance for Leaseholders’ leaflet

 

Our commitment to you as a leaseholder

Repairs and maintenance

  • We will maintain the structure and exterior of your building
  • We will give you reasonable notice if we need to get into your home to carry out any repairs, unless we need emergency access to carry out an urgent repair
  • We will provide you with a no-obligation free quotation for any repair you wish to carry out to your home
  • To help maintain a high-quality service, we will carry out post inspections of at least 10% of repairs carried out on your property

Service charges

  • We will tell you how we work out service charges, the various ways you can pay and give you advice and help if you fall behind with payments.
  • We will give you an invoice for your service charges every year.  The invoice will clearly state the services you are being charged for.
  • We will provide major works account statements on request.
  • We will ensure your property has buildings insurance. You will continue to be responsible for insuring your home contents.

Service charge accounts

  • Provide a service charge account statement on request.
  • Contact you within 28 days if your account falls into arrears.
  • Agree to reduce arrears via a payment plan and explain the payment options available to you.
  • Offer welfare benefits and money management advice.

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