Get involved

Make a difference in your community

Our customers are at the heart of everything we do. We want you to have more choice over the services you receive, and how and when you receive them.

We believe that only by listening to our customers and understanding what really matters to you, will we be able to make our existing products and services better, and create better places to live.

There are lots of ways that you can tell us your view and help improve what we do. These can take as much or as little of your time as you want. You’ll never be out of pocket by getting involved and, most importantly, you’ll find it to be a rewarding experience.

If you want to find out more about getting involved, email us or call or call 0300 777 7777.

How you can get involved

There are lots of ways to get involved with us and you can commit to as much or as little time as you have. Find out more about the opportunities available by clicking on the below links.

 

Can you spare 10 minutes per month?

Talk to us

We want you to tell us where we’ve got it right and where we have got things wrong, and what you would like us to change.

Satisfaction surveys

You can rate how good our services are and how easy we make it for you to get what you need. Make sure to speak to our Customer Service Team to ensure we have the right contact details for you. Email us or call on 0300 777 7777.

Digital Readers Panel

Review our policies and procedures in your own time and tell us how we can improve.

 

Can you spare 1 hour per month?

Focus Group Network

We regularly to review or develop new policies or services to ensure we’re providing the best customer care. Add your name and we’ll contact you about events that interest you.

Customer Complaints Panel

Provide feedback on how we deal with complaints and offer suggestions on what we can improve.

Neighbourhood Champions

Become one of our Neighbourhood Champions and work with us to test how services, including ground maintenance and mobile cleaning, are being provided in your area.

Social Investment Virtual Committee

Have your say on how we spend our Social Investment Fund, which aims to invest £2 million in your community to tackle poverty and inequality and improve people’s lives.

 

Can you spare more than 3 hours per month?

Quality and Insight Panel

Our Quality and Insight Panel consists of tenants and leaseholders who carry out in-depth reviews of a service and make recommendations for improvements.

Tenants and Residents Groups

Join with other people in your community and work together to improve your area and the services we provide.

 

Latest news

Fighting holiday hunger with Active Appetites

THT funding for 12 groups around Trafford to supply meals to children and families.

Read More

L&Q talks heading towards completion

A personal update from Chief Executive Larry Gold

Read More

Jim's Gym opens at Fiona Gardens

Trafford Housing Trust’s Social Investment Fund opens up exercise for over-55s

Read More

Long standing board member John Lamb retires

Long-standing board member John Lamb retires.

Read More

We are a Living Wage funding champion

Funding Champion Award for dedication to the real Living Wage

Read More

Northern Housing Awards WINNER 2019

The Greater Manchester Homes Partnership won 'Best Initiative for Tackling Homelessness' at the Northern Housing Awards 2019.

Read More