Get involved

Make a difference to your community

Our customers are at the heart of everything we do. We want them to have more choice over the services they receive, and how and when they receive them.

We believe that only by listening to our customers and understanding what really matters to them, will we be able to make our existing products and services better, and create better places to live.

There are lots of ways that you can tell us your view, and they can take as much or as little of your time as you want. You’ll never be out of pocket by getting involved. We’ll refund any expenses. And if you give more time, we reward you with vouchers.

If you want to make sure we’re delivering the right services for you, please email or call 0300 777 7777.


How to get involved

Challenge and Change residents groups

Challenge and Change gives our customers the power to question the way we do things, help solve issues and help us to make your home and your community better. If you would like to join a group or even set-up a new group, please get in touch.


Quality and Insight Panel

The Quality and Insight Panel consists of tenants and leaseholders who carry out in-depth reviews of a service and make recommendations for improvements. Colleagues and customers can request a service is reviewed. The Panel has already helped to shape many of our policies, including speeding-up how we turn around empty properties to reduce waiting times. Please click here to read reports from the Quality & Insight Panel.


High-Rise Living Board

If you live in a high-rise, we want to know your views. We look after eight tower blocks in Trafford and want to do everything we can to solve existing problems and prevent future ones, including fire safety measures, CCTV and antisocial behaviour. The group meets every six weeks in your block and other locations around Trafford. If you live in one of our high-rise blocks and would like to join, call our engagement team.


Focus groups

We regularly to review or develop new policies or services to ensure we’re providing the best customer care. Can you spare one or two hours every few months to give your opinion, so we can be sure that we are doing what our customers want? Then we would love you join a focus groups to tell us about the things that matter to you.


Neighbourhood champions

Become one of our Neighbourhood Champions and represent your community on the big issues that affect them.


Satisfaction surveys

You can rate how good our services and how easy we make it for you to get what you need.


Voting opportunities

Look out for our regular opinion polls, where we ask for your opinion through your mobile phone or on our website.


Social Investment Virtual Committee

You can have your say on how we spend our Social Investment Fund, which aims to invest £2 million in your community to tackle poverty and inequality, and improve people’s lives.


Suggestions, compliments and complaints

Tell us where we’ve got it right and where we have got things wrong, and what you would like us to change. If you want to find out more about our complaints policy, please click here.

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