Simply hover over the Values below to reveal our definition of each.
Giving support and help in order to provide an empathetic and professional service.
Undertaking duties in a sincere and honest manner, taking into account appropriate confidentiality issues.
To ensure our practices are simple, smart and effective.
Treating everyone with dignity and respect, positively recognising the uniqueness of each individual.
To listen and observe, recognise issues and problems; then act to address the needs of customers, staff and others who come into contact with us.
Encouraging others to reach their full potential and empowering them to believe they can make a difference.
Taking action, proactively solving problems and making the right decision, balancing the needs of the customer and the organisation.
Assessing all situations objectively and non-judgmentally and working to ensure equality of service and opportunity.