Warn everybody within your home and leave immediately, closing the front door.
Test your smoke alarm every week. Press the button on the cover and it should sound. If it’s not working give the Customer Hub a call on 0300 777 7777.
If you use oxygen equipment for medical reasons or are disabled, please get in touch to let us know, so we can plan for your individual support needs in the event of an emergency.
Gas is safe for heating and cooking but if it leaks or an appliance is faulty it can be very dangerous. Only registered gas fitters can carry out repairs to gas appliances or connections. Please ensure your own gas appliances are serviced by a registered gas fitter. Don’t use or store bottled gas cylinders in flats.
If you smell gas immediately ring the National Grid Emergencies on 0800 111 999, then call our Customer Hub on 0300 777 7777.
We service the heating system in your home once a year. It’s important that we have access to your home, so we can carry out this check. If you haven’t received a visit in the past year, please phone the customer hub to make an appointment.
Only qualified electricians should fit sockets or alter the wiring in your home. If you wish to carry out home improvements, please contact us so we can arrange a visit to check the work it is safe.
Don’t overload electrical sockets. Warning signs include: hot plugs, a buzzing noise, scorch marks on plugs or sockets, appliances going on/off and flickering lights. Report any faults to our Customer Hub on 0300 777 7777.
One of the main causes of electrical fires is faulty and recalled appliances, so we ask our customers to ensure their appliances are registered. You can register new and older appliances on the Register My Appliance website at www.registermyappliance.org.uk
Keep hair straighteners out of reach of children. Children’s skin can be 15 times thinner than that of adults so it’s important to keep hair tools out of reach.
Use a heat proof pouch when using your hair straighteners. Hair straighteners stay hot up to 40 minutes after they have been switched-off. Make sure you don’t leave hair straighteners unattended and make sure you unplug them when you have finished.
In the event of a serious burn, follow the three Cs:
Trafford residents invited to drop in events for Greater Manchester’s Spatial Framework
Drop-in consultation events are being held throughout Trafford in February to discuss new Greater Manchester Spatial Framework (GMSF) proposals.
Photography competition celebrates Stretford's iconic gasworks
National Grid is running a photo competition to capture the iconic gasworks on Thomas St, which has been a feature of Stretford’s skyline for more than 100 years.
Community grants available for Hate Crime Awareness Week
Trafford Housing Trust’s Social Investment Board, Trafford Council and the Greater Manchester Combined Authority are making £20,000 available for projects to tackle hate crime in the borough.
Trafford Housing Trust introduces new procurement portal for suppliers
Trafford Housing Trust is inviting new and existing suppliers to register for a new Dynamic Procurement System to apply for Repairs and Maintenance and Planned Works contracts.
‘A Bed Every Night’ for Rough Sleepers in Trafford this winter
Rough sleepers in Trafford are being offered a place to sleep during the cold winter months, helped by funding from Trafford Housing Trust.
Trafford Housing Trust pledges to support armed forces
Trafford Housing Trust showed its support for the military by signing the Armed Forces covenant.