Warn everybody within your home and leave immediately, closing the front door.
Test your smoke alarm every week. Press the button on the cover and it should sound. If it’s not working give the Customer Hub a call on 0300 777 7777.
If you use oxygen equipment for medical reasons or are disabled, please get in touch to let us know, so we can plan for your individual support needs in the event of an emergency.
Gas is safe for heating and cooking but if it leaks or an appliance is faulty it can be very dangerous. Only registered gas fitters can carry out repairs to gas appliances or connections. Please ensure your own gas appliances are serviced by a registered gas fitter. Don’t use or store bottled gas cylinders in flats.
If you smell gas immediately ring the National Grid Emergencies on 0800 111 999, then call our Customer Hub on 0300 777 7777.
We service the heating system in your home once a year. It’s important that we have access to your home, so we can carry out this check. If you haven’t received a visit in the past year, please phone the customer hub to make an appointment.
Only qualified electricians should fit sockets or alter the wiring in your home. If you wish to carry out home improvements, please contact us so we can arrange a visit to check the work it is safe.
Don’t overload electrical sockets. Warning signs include: hot plugs, a buzzing noise, scorch marks on plugs or sockets, appliances going on/off and flickering lights. Report any faults to our Customer Hub on 0300 777 7777.
One of the main causes of electrical fires is faulty and recalled appliances, so we ask our customers to ensure their appliances are registered. You can register new and older appliances on the Register My Appliance website at www.registermyappliance.org.uk
Keep hair straighteners out of reach of children. Children’s skin can be 15 times thinner than that of adults so it’s important to keep hair tools out of reach.
Use a heat proof pouch when using your hair straighteners. Hair straighteners stay hot up to 40 minutes after they have been switched-off. Make sure you don’t leave hair straighteners unattended and make sure you unplug them when you have finished.
In the event of a serious burn, follow the three Cs:
Government announces plan to tackle suicide on World Mental Health Day
The Government has announced plans to cut the number of deaths from suicide and end the stigma that stops people seeking help.
What if you could… make money doing what you love?
If you’ve got an idea for a business the Pop-up Business School could be just what you’re looking for.
£20m of Government funding to prevent homelessness
The Government has announced £20 million of funding for a new scheme aimed at getting people on the brink of losing their home into a private tenancy.
Have your say at the Greater Manchester High Rise Residents' Forum
Residents of high-rise blocks across Greater Manchester are invited to have their say.
We’ve launched MyAccount, an online customer portal
Manage your home online 24 hours a day
Love your planet
Let’s recycle so we have less waste