Supporting you to stay safe

If you become homeless, Trafford Council will provide help and assistance, and if necessary arrange temporary accommodation for you while you wait to be re-housed. It operates a 24-hour homeless service, seven days a week.

If you are homeless, or are concerned you may become homeless, please contact HOST or call 0161 912 2230.

If you become homeless outside of their normal opening hours, contact the Emergency Duty Team by telephoning 0800 218 2000.

Are you legally homeless?

You are legally classed as being homeless if you fall into one of the situations below within 56 days:

  • You have nowhere to live in the UK, which you can legally occupy
  • Your family has been forced to split-up, as there is nowhere available where you can all live together
  • It is not reasonable for you to stay in your home because you would be at risk of violence, abuse or harassment or serious threats of violence
  • It is not reasonable for you to stay in your home because of extreme overcrowding, very poor state of repair, serious financial hardship or other special reason
  • You live in a mobile structure, such as a caravan or boat and you have nowhere to park or moor it
  • You have been served with a valid Section 21 notice from your landlord.


Trafford Council can give advice or take action to help you to keep your home, or to find alternative housing if you have to move, so that this can be done in a planned way.

Its services include:

  • Referral to domestic violence outreach workers
  • A scheme to help with deposits to enable access to the privately rented sector
  • Specialist advice for offenders
  • Help and advice if you are having problems with your mortgage and face repossession
  • A floating support service


You have the right to ask for a review on any decision relating to your case that you do not agree with. If you appeal a decision, you need to do this in writing within 21 days from receiving your decision.

You can also contact Shelter, the homeless charity, for advice on finding accommodation, being evicted, problems with your landlord, Universal Credit, debt problems and a range of other issues. You can call 0344 515 1640 or visit england.shelter.org.uk.

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