Your views really matter to us. They help us to do things better our customers. So, if you’re not happy, or you have a suggestion about how we can provide a better service, please let us know.
Complaints should not be confused with everyday enquiries or appeals against an allocation for housing. A complaint is also not an issue with a neighbour or Anti-Social Behaviour. We deal with these in a different way.
If you need help, one of our team can record your complaint. You may also be accompanied by a friend at any stage of the complaints process.
The best way to tell us if you’re unhappy is by emailing Customer@mytht.co.uk, If you can’t email, then you can call our Customer Hub on 0300 777 7777.
Trafford residents invited to drop in events for Greater Manchester’s Spatial Framework
Drop-in consultation events are being held throughout Trafford in February to discuss new Greater Manchester Spatial Framework (GMSF) proposals.
Photography competition celebrates Stretford's iconic gasworks
National Grid is running a photo competition to capture the iconic gasworks on Thomas St, which has been a feature of Stretford’s skyline for more than 100 years.
Community grants available for Hate Crime Awareness Week
Trafford Housing Trust’s Social Investment Board, Trafford Council and the Greater Manchester Combined Authority are making £20,000 available for projects to tackle hate crime in the borough.
Trafford Housing Trust introduces new procurement portal for suppliers
Trafford Housing Trust is inviting new and existing suppliers to register for a new Dynamic Procurement System to apply for Repairs and Maintenance and Planned Works contracts.
‘A Bed Every Night’ for Rough Sleepers in Trafford this winter
Rough sleepers in Trafford are being offered a place to sleep during the cold winter months, helped by funding from Trafford Housing Trust.
Trafford Housing Trust pledges to support armed forces
Trafford Housing Trust showed its support for the military by signing the Armed Forces covenant.