Repairs & Maintenance
We will maintain the structure and exterior of
We will give you reasonable notice if we need to
get into your home to carry out any repairs, unless we need
emergency access to carry out an urgent repair.
We will provide you with a no-obligation free
quotation for any repair you wish to carry out to your
To help maintain a high quality service, we will
carry out post inspections of at least 10% of repairs carried out
on your property.
We will tell you how we work out service charges,
the various ways you can pay and give you advice and help if you
fall behind with payments.
We will give you an invoice for your service
charges every year. The invoice will clearly state the
services you are being charged for.
We will provide Major Works account statements on
We will ensure your property has buildings
insurance. You will continue to be responsible for insuring your
Service Charge Accounts
Provide a service charge account statement on
Contact you within 28 days if your account falls
Agree to reduce arrears via a payment plan and
explain the payment options available to you
Offer welfare benefits and money management
We will consult you before carrying out major
works, unless the works are an emergency.
Stage 1 - The Notice of Intention
Stage 2 - Statement of Estimates
Stage 3 - Notice of Reasons
We will provide new leaseholders with our
Leaseholder Handbook. If you would like a copy
of our Leasehold Handbook, please telephone 0300 777 7777 to
request one. Alternatively Click
here to download a copy
We will hold Leaseholders Together meetings every
quarter to consult you and discuss issues that are important to
We will provide information and advice in each
edition of the PULSE magazine.