Trafford Housing Trust

How can I pay my service charges?

According to the terms of your lease, you must pay your service charges within 30 days of when you receive your invoice.   You can choose one of the following ways to pay.

Direct Debit - you can set this up easily by contacting Trafford Housing Trust on 0300 777 7777

Via our website www.traffordhousingtrust.co.uk to pay online.  Payments via this method will take 5-7 days to appear on your rent account.

Telephone - Use your debit or credit card and call our secure phone line on 0844 557 8321 and follow the instructions. Before calling the number make sure to have your service charge payment card and debit/credit card to hand

Cash or cheque:

Cash: Take your service charge payment card for reference and the cash you wish to deposit to any local post office.

Cheque: Make any cheques payable to Trafford Housing Trust and post them to the Finance Team, Trafford Housing Trust Limited, Sale Point, 126-150 Washway Road, Sale M33 6AG

Paying in instalments by direct debit

You can pay your service charge estimate by a monthly direct debit. If you have a current account with a bank or building society you can set up a direct debit to pay the service charge each month. Your bank or building society will make the payments out of your account. Please phone 0300 777 7777.

If you want to pay your ground rent and service charge by monthly direct debit, you can choose whether to have the payments deducted from your bank/building society account on the 1st or 15th of each month.

As your service charge invoice is issued every September, your service charge invoice must be paid by August of each year.  Therefore, to spread your payments evenly and to give you a longer period to pay, you must start your Direct Debits by November of each year.  The later you start your Direct Debit payments, the more you will have to pay, as each account must be clear by August of each year.  For example:

Sept

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Invoice issued

Send DD form

1st DD payment

2nd DD payment

3rd DD payment

4th DD payment

5th DD payment

6th DD payment

7th DD payment

8th DD payment

9th DD payment

Final DD payment

Invoice issued

 

 

Send DD payment

1st DD payment

2nd DD payment

3rd DD payment

4th DD payment

5th DD payment

6th DD payment

7th DD payment

Final DD payment

Invoice issued

 

 

 

 

 

Send DD payment

1st DD payment

2nd DD payment

3rd DD payment

4th DD payment

Final DD payment

 

Can I change the way I pay?

If you want to change the way you pay, please phone us on 0300 777 7777.

If you are having problems paying, or if you fall behind with payments, please phone our Finance Team. It is important that you tell us about any financial problems which may affect your ability to pay your service charges.

Social Inclusion Team

If you are struggling to pay your service charges, our Money Advisor and our Welfare Benefit Advisor may be able to help you. They can prepare a financial statement so that you can see how much it costs you to live in your property and they will also help you prioritise your debts. This means they will help you to work out affordable ways to pay the money you owe.

They will also check what benefits you are entitled to and help you apply for any benefits you are not claiming.  To make an appointment with the team, please phone us on 0300 777 7777.

Keeping us up to date and contacting us

Contact us if the name or address on your invoice is wrong.

If you receive an invoice that is not in your name (for example, if you have only recently bought your property) please contact us so we can tell you what information we need to change on our records.

Arrange to see us in person

If you would like to discuss your service charges with us in person, please phone us on 0300 777 7777 to make an appointment.

Contact us

You can contact us by:

phoning 0300 777 7777

emailing: customer.hub@traffordhousingtrust.co.uk

                 socialinclusionteam@traffordhousingtrust.co.uk

write to us at: Trafford Housing Trust Limited, Sale Point, 126-150 Washway Road, Sale M33 6AG

visiting our offices at: Trafford Housing Trust Limited, Sale Point, 126-150 Washway Road, Sale M33 6AG

© Trafford Housing Trust Limited.

Registered in England and Wales Reg No 04831118. Reg Office: Trafford Housing Trust, Sale Point, 126 - 150 Washway Road, Sale, M33 6AG.
Charity Reg No 1106967; Registered by the Homes and Communities Agency. No. L4440; VAT No 854 7727 85.

Accreditations