Trafford Housing Trust

Money Support Team - Here to Help

HereToHelpIllustration_119x122.jpgThe Money Support Team is responsible for the collection of rent and service charges, former tenancy arrears, financial inclusion developments and welfare rights covering all Trafford Housing Trust neighbourhoods. Their role is to help our customers maintain rent payments and provide support and advice on money matters.

Money Support Advisors - provide advice and support to customers,. Their main responsibilities are to help with rent queries, Housing Benefit issues and Debt prevention over the phone.

Money Advice Visitors - provide advice and support to customers. Their main responsibilities are to help with rent queries, Housing Benefit issues and Debt prevention by visiting customers in their homes and contacting customers via phone and letter.

Debt Advisors - provide specialist debt advice to tenants who are struggling with multiple debts. Works on customers behalf to arrange affordable repayments that customers can stick to and gives advice on bailiffs, court action, insolvency, loan sharks and any other issues customers may have around debt problems.

Welfare Rights Officers - advise people on the criteria for various benefits, and assists customers to make claims for these. In addition, we can help customers to prepare for benefit appeals.

Post Tenancy Money Advisor - deals with any outstanding accounts for all former tenants who have moved properties within the Trust or who have moved into non-Trust properties.

Positive Starts Officers - offers support to new tenants prior to, and at the beginning of their tenancy.

Positive Solutions Officer - offers direct support to our customers who have fallen into debt within their tenancy and are experiencing hardship. Their support can include issues such as employment, education, debt and budgeting, family issues, isolation and health.  Customers who have had a change in their circumstances, ie, relationship breakdown/redundancy/etc, may also access this support to help manage their finances.

If you need advice from any of our officers please contact our Customer Hub on 0300 777 7777 or via minicom 0300 999 8613.  You can also follow the team on their Twitter account @Money_THT 

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