Trafford Housing Trust

Help with claims

If you would like any help to complete a benefit application please do not hesitate to contact us to arrange an appointment.  This for example could include applications for…

  • Housing Benefit,
  • Council Tax Benefit,
  • Disability Living Allowance/Attendance Allowance
  • Employment and Support Allowance,
  • Community Care Grant
  • Budgeting Loans
  • Tax Credits.

You can download application forms for many benefits via the government website.

Many benefits also allow you to either request an application form over the phone, or alternatively to make the application over the telephone.

0800 055 6688 - to make a claim for Job Seekers Allowance, Income Support or Employment and Support Allowance.

0800 88 2200 - to obtain an application form for Attendance Allowance or Disability Living Allowance

0800 991234 - to make a claim for Guaranteed Pension Credit

0345 300 3900 - to obtain an application form for Working and/or Child Tax Credit

If any assistance is needed please contact us via the Customer Hub on 0300 777 7777.

Sometimes applications for benefits are rejected. 

If you feel that the decision was wrong then you can appeal against it.  Most appeals should be made within one month of the date on the letter telling you the decision.  You can appeal against many decisions made by the DWP, Council or HM Revenue and Customs.   We can look at your application and advise whether you have grounds to appeal against this. If you do have grounds then we can assist you to lodge the appeal and to gather the evidence needed to support the appeal.  You can also obtain assistance with benefit appeals from the Citizens Advice Bureau and the Council Welfare Rights Section.  We can be contacted via the Customer Hub on 0300 777 7777.

 Universal Credit is replacing all of these benefits:

• Job Seekers Allowance (income based)

• Employment and Support Allowance (income related)

• Housing Benefit

• Income Support

• Working Tax Credit

• Child Tax Credit

 If you are on a low income or looking for work find out how Universal Credit will affect you here.

DISCLAIMER: Throughout our site you will find links to external websites. Although we make every effort to ensure these links are accurate, up to date and relevant, Trafford Housing Trust cannot take responsibility for pages maintained by external providers.

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Registered in England and Wales Reg No 04831118. Reg Office: Trafford Housing Trust, Sale Point, 126 - 150 Washway Road, Sale, M33 6AG.
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