At Trafford Housing Trust we strive to continually improve our
services to offer the best possible care for our tenants,
colleagues and key partner organisations, our homes and
neighbourhoods.
Our standards are broad reaching, we will:
- Help you if you are looking for a new home
- Help you understand and make payments on your rent
- Advise you on each step of your tenancy
- Help you maintain the quality of your home
- Support you in your home, especially for those living in
sheltered accommodation, properties with a community alarm and
individuals living in temporary accommodation
- Work with you to improve your neighbourhood
- Listen to your opinions and ideas, so we can improve our great
range of services
- Work to a high set of key performance standards, setting
targets that each department within the Trust must strive to
achieve to ensure we are offering you the very best in customer
service
At Trafford Housing Trust our vision is "to be at the heart of
creating neighbourhoods that are safe, clean, with strong
communities and are places that people choose to live in."
Therefore, we depend on you, our tenants, and those interested in
helping the Trust to help us be the very best we can be.
Within this section is an outline of the performance targets we
work to, and also our customer feedback section 'you said, we did',
which we encourage you to use to comment on ways we can improve our
great range of services.
Please click here to download a full copy of our
Customer Service Standards.