Trafford Housing Trust

At Trafford Housing Trust we are committed to providing the best possible service to our tenants. Each year we set targets to optimise our effectiveness and we readily share this information to showcase our performance.

The table below outlines our latest performance position in percentage terms, alongside 2009/2010 and 2008/2009 year end comparisions. 

	Position May 2010	2009/2010 Year End	2008/2009 Year End
% of residents satisfied with their neighbourhoods as a place to live	90.5%	90.46%	93.50%
% of grounds maintenance sites that were scored as satisfactory or above	100%	100%	95.65%
% of tenants feeling their views are taken into account	60.3%	60.27%	58%
% of customers satisfied with overall service provided by their landlord	80.4%	80.36%	84%
% of overall tenants satisfied with the way their landlord deals with repairs and maintenance	81.1%	81.11%	78%
% of all repairs completed within targets	97.61%	99%	98.90%
% of emergency repairs completed within 24 hours	98.88%	99.66%	99.40%
% or repirs where an appointment was made and kept	97.99%	98.20%	96.89%
% of anti-social behaviour cases resolved in the last 12 months	89.66%	84%	78.2%
% of customer complaints responded to within recommended timescale	100%	86%	-