We understand you want to keep your home at its best, and so we
have a number of ways you can contact us should you have a
repair.
- Freephone - contact the Customer Hub direct from one of our
five housing offices; or telephone us from anywhere else on
0300 777 7777
- Online - click here to report a
repair. Please note repairs emailed outside of normal working hours
will be dealt with the next working day
- Email - click here to email us
- Minicom - 0161 969 0720
Whichever way you choose to contact us, please ensure you
provide the following information when contacting us:
- Name, address and contact number
- The type of repair you require
- Where the repair is located in your home
- As many other details as possible, including materials / type
of appliance
When calling us, the Customer Hub Advisor will advise
you if the repair needs inspecting first, following which an
appointment will be made (non-urgent repairs only). It is important
that when an appointment is scheduled, you are available at this
time. Some repairs, such as those in the home or back gardens where
access can only be made through the home, can only be undertaken
when you are in. Please let us know as soon as possible if you are
unable to keep an appointment.
The Customer Hub - 0300 777
7777 - is not only available to report a repair; you
can also use this number to find out progress on a repair and make
general repair enquiries. When calling, you may be asked to
complete a customer satisfaction survey so we can continually
improve our services where needed.
Safety is of major priority for us. All Repairs Team staff and
contractors carry ID cards with them at all times. Do not let
anyone into your home without checking their ID first.
Learn
about our Handy Fix service HERE
Emergency repairs (out of hours service)
If you have an emergency assistance for repairs that require
making safe, please call 0300 777 7777 where you
will be transferred to our out of hours service.