What better way to learn about how we’re doing than to hear directly from customers who receive our services and live in our communities.
That’s why back in 2011 we gathered a team of enthusiastic customers from across Trafford to tell the Trust’s Board members how we can improve and recommend changes they’d like to see. This group is called the Quality and Insight Panel (QIP), who get together every two weeks to work on various projects, review our services and speak to staff, suppliers and other customers to gather insight.
The group also look at a range of organisations from mobile phone operators to airline companies to see how what we can learn from their processes. One of the ways the QIP has made a difference so far includes improving our empty property clearance process to reduce waiting times, queries and lost property.
The team meets every two weeks with expenses paid. If you would like to become a QIP member, please email QIP@traffordhousingtrust.co.uk
Panel Members are ...
Stan Foulkes
Chairman - Quality & Insight Panel
Stan is a tenant who lives in Old Trafford. "I love Trafford. It’s my home. Why wouldn't I want to look after it?"
Ann Hunt
Vice-Chair - Quality & Insight Panel
Ann is a tenant from Stretford - "I live in Victoria Court and I joined the QIP as I am interested in representing sheltered housing tenants."
Frank McDonnell
Member - Quality & Insight Panel
I’m a leasehold from Stretford wanting to help and support THT deliver better services to both leaseholders and Tenants alike.
Geraldine Sharples
Member - Quality & Insight Panel
Geraldine is a tenant from Flixton
- "I joined the QIP to give a voice to sheltered housing tenants and represent the people I live alongside at Marlfield Court."
Rita Jones
Member - Quality & Insight Panel
I joined the QIP as I live in Stretford and want to represent our local community.
Jean Tattersall
Member - Quality & Insight Panel
From Sale, Jean says,"I joined the QIP team to review and challenge service delivery from a customer perspective."
Recent service reviews
The QIP recently reviewed our Repairs Service click on the Link below to view their conclusions.
Customer Call for Scrutiny
The Customer Call for Scrutiny has been introduced to allow customers to request that the Quality and Insight Panel scrutinise an area of the business on your behalf.
How does it work?
If you are concerned about the quality of a service that Trafford Housing Trust is offering you or your neighbours, you can approach the QIP to request that they scrutinise the service.
If you would like to become a member of the Quality and Insight Panel then please complete the Eform below.