Trafford Housing Trust


We always try to get things right, but there are times when we get things wrong.  When this happens, we want to hear from you.  We will always take your comments seriously. It’s important to us that we know when we’ve let you down and that we put this right.  What you tell us can also help make things right in future.

If we get something wrong for you, please do let us know.  We will try to sort things for you when you first get in touch, but sometimes things are more complicated and we need to log a formal complaint and look into things more thoroughly for you.  We have a complaints policy (attached link) that outlines our approach when dealing with formal complaints that you might want to take a look at.

If you want to make a complaint, you can do so by;

 When you get in touch, please let us know how we have got things wrong, what we could have done differently, and how you think we might be able to put things right. 

 If you want to make a complaint please have a look at  our Complaints Guide and Policy below. 

Complaints Policy
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Getting it right for you
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How we perform when dealing with your complaints

 You can click on the report icon below to see a summary of the complaints we have handled in each quarter in 2018/19.


Customer complaints performance YTD May 2018
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Customer complaints performance YTD June 2018
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There may be occasions when you don't want to make a complaint but you might want to highlight something that we could do differently or in a better way. Any comment we receive from our customers is invaluable to us and we encourage customers to make suggestions that will help to shape and improve our services. If you would like to comment on the services we provide please email with the subject heading 'Service Comment'.


As a service provider, Trafford Housing Trust strives to excel in customer satisfaction. We particularly welcome feedback where our staff, services, policies and procedures have exceeded customer expectations.

If you would like to make a compliment on the services we provide please email  with the subject heading 'Service Compliment'.

© Trafford Housing Trust Limited.

Registered in England and Wales Reg No 04831118. Reg Office: Trafford Housing Trust, Sale Point, 126 - 150 Washway Road, Sale, M33 6AG.
Charity Reg No 1106967; Registered by the Homes and Communities Agency. No. L4440; VAT No 854 7727 85.