Trafford Housing Trust

Fast Facts

Who are we and what do we do?

Trafford Housing Trust owns, manages and provides over 9,000 homes to people in housing need across Trafford. We have an additional 375 leaseholder properties and 40 shared ownership properties, 18 of which is part of our Extra Care Scheme and 38 shared ownership properties currently in the development stage.

Some fast facts...

  • Our head office is based in Sale Point, 126-150 Washway Road, Sale. M33 6AG.
  • Trafford Housing Trust is a not-for-profit organisation and an exempt charity.
  • Since 2009 the Trust has built a total of 309 new homes. We have a further 61 properties under construction and we are preparing a number of schemes to deliver a range of additional homes through 2014.
  • We operate an award winning customer contact centre  Customer Hub - 0300 777 7777
  • We engage with customers via customer access points and through social media, including Twitter and Facebook.
  • Each year the Trust invests up to £760k in local neighbourhoods through the five Community Panels. 
  • Through various fundraising activities THT staff have raised £2,574 for various charities in the financial year 2012/3. 

Trafford Housing Trust's Timeline


  • 73 per cent of the Tenants of Trafford Council voted to transfer their homes to Trafford Housing Trust.


  • Trafford HousingTrust (THT) was formed in March 2005 to receive the transfer of housing stock fromTrafford Metropolitan Borough Council.
  • THT launches its new website


  • 14 Jul 2006 - Trafford Housing Trust signed the lease for their first Head Office -  Marshall House in Sale, Greater Manchester
  • THT backs the Health and Safety Executive (HSE)'s Height Aware campaign.


  • In 2007 Trafford Housing Trust received three green lights in its Housing Corporation assessment and a one star, with excellent prospects of improvement rating, in its first Audit Commission assessment.


  • September 2008 - Trafford Housing Trust estabishes its first Social Entreprise, CleanStart empoying ex-offenders from the community to clean & clear empty properties for the Trust. Giving ex-offenders volunteering and training opportunities helping them back into work. 


  • THT'’s Guns and Gangs Project in Old Trafford recieves the Philip Lawrence Award award for their work in researching and tackling gang culture, guns and knife crime in their community. YouTube video 
  • Work starts on Trafford Housing Trust's first housebuilding project a £7.2 million Ripon Crescent development of 45 new affordable homes in Trafford.


  • January - Trafford Housing Trust launches its award winning Customer Hub 'call centre' 
  • Trafford Housing Trust Wins Trafford Business of the Year 2010 in the Trafford Business Awards


  • Trafford Housing Trust receives a Business in the Community’s (BITC) coveted National Big Tick for their Cleanstart social enterprise initiative.
  • Trafford Housing Trust becomes one of the first housing associations to receive a Gold Award from Investors in People in tandem with the framework’s Health and Well Being Award.
  • Trust tenant Bill Speakman, aged 83, the first soldier to be invested with the VC by Queen Elizabeth II, opens Trafford Housing Trust's £4.3 million landmark  ‘Newhaven’ Extra Care Scheme, built in partnership with Trafford Council and the Department of Health.
  • First family moves into Trafford Housing Trust’s inaugural affordable shared ownership scheme.
  • Trafford Housing Trust launches TrustCall to offer older and more vulnerable people the option to remain independent by living at home with an added sense of security and safety.


  • Trafford Housing Trust's Customer Hub received a Customer Service Excellence Award and was ranked 16th in the International Customer Management Institute’s Top 50 Call Centres for Customer Service Award.
  • Innovative Trafford Housing Trust Apprentice scheme modeled on the BBC TV series culminated in seven out of the 10 candidates being  offered jobs with Trafford Housing Trust
  • Trafford Housing Trust hosts Professor Harris Beider's official book launch – Race, Housing and Communities, Perspectives on Policy and Practice.


  • Trafford Housing Trust awarded the highest possible rating by the Homes and Communities Agency for its financial viability and governance.
  • Trafford Housing Trust named as the 15th best landlord in the country as part of 24housing magazine’s inaugural Top 50 Landlords list.
  • Thrive Trafford - Partnership between Pulse Regeneration and Trafford Housing Trust launched to support community and third sector organisations across Trafford.


  • The Trust invested up to £760k in local neighbourhoods in Trafford through its five Community Panels.
  • Another award winning year for our customer contact centre the Customer Hub - 0300 777 7777
  • Increasing members of the Trafford community follow us on social media channels
  • Trust staff have raised over £4,200 pounds through various fundraising activities which was donated to various charities in the financial year 2013/4.
  • We are a Times 100 employer and we are proud to have achieved this award for 7 years in a row.



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© Trafford Housing Trust Limited.

Registered in England and Wales Reg No 04831118. Reg Office: Trafford Housing Trust, Sale Point, 126 - 150 Washway Road, Sale, M33 6AG.
Charity Reg No 1106967; Registered by the Homes and Communities Agency. No. L4440; VAT No 854 7727 85.