Trafford Housing Trust

Introduction to your Housing Officer

06 May 2015

You may recall that in 2010 Trafford Housing Trust took the decision to make some changes on how we delivered our service to you and one of those changes involved removing the housing officer role and in its in place we saw the creation of the Home Living Advisor and Neighbourhood partners.

 Currently, each customer/property has a Home Living Advisor that primarily supports you with all aspects of your tenancy management and a Neighbourhood partner that looks after the Neighbourhood management of the area in which you live.

Over the past 4 years we feel that this split has helped greatly with regards to getting our Neighbourhoods up to a standard that we can be proud of however we have now taken the decision to again merge these roles.

 As of May 18th 2015 we will be reverting back to the Housing officer Role and one of the main reasons for this is to enable you the customer to have 1 named colleague at the Trust that can help you with any of the issues below.

 

The role of  Housing Officers is identified in the categories below.

 

neighbourhood inspection_217x145.jpgGeneral tenancy management

  • Letting properties (Offering properties, viewing and conducting signs ups)

  • Mutual Exchanges

  • Changes to tenancies ( name changes, Single to joint tenancies, successions)

  • Abandoned properties

  • MOT'S

  • Starter and Fixed term tenancy visits

Anti-social behaviour (ASB)

  • Neighbourhood nuisance

  • Untidy gardens/properties

  • Communal area misuse

Neighbourhood management

  • Block and Neighbourhood inspections

  • Fly tipping

  • Graffiti

  • Abandoned vehicles

  • Grounds maintenance

  • Car parking on THT land

 

Below is a list of each area across Trafford and the corresponding Housing Officers for that area.

 

Altrincham

  • Donna Bennett

  • Claire Muldoon

  • Catherine Darsley

 

Old Trafford

  • Gemma Manborde

  • Nicole Binns

  • Sajida Kerbalai

 

Sale

  • Tracy Cowsill

  • Lynn Orr

  • Amir Nakic

 

Stretford

  • Susan Savage

  • Dawson Noone

  • Roger Plunkett

 

Urmston

  • Donna Gates

  • Julie Green

  • James McClurg

Our Customer Hub will still deal with initial enquiries (0300 777 7777) and refer you to your Housing Officer where necessary.

 

 

Click here to find out how to use Browse Aloud Plus on our website

Find out Fast Facts about THT

Find out all about our social media channels

Click to read THT and community news itemsClick to read THT and community news items

© Trafford Housing Trust Limited.

Registered in England and Wales Reg No 04831118. Reg Office: Trafford Housing Trust, Sale Point, 126 - 150 Washway Road, Sale, M33 6AG.
Charity Reg No 1106967; Registered by the Homes and Communities Agency. No. L4440; VAT No 854 7727 85.

Accreditations