Trafford Housing Trust

What is the Trafford Care Co-ordination Centre?

12 November 2015

Independent Living within THT is working with the Trafford Care Co-ordination Centre (TCCC) in order to build awareness of the existing and new services we are developing in order to become a significant partner in delivering a coherent and integrated health and social care platform – not only in Trafford but progressively throughout Greater Manchester.

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What is the Trafford Care Co-ordination Centre?

Trafford Clinical Commissioning Group is developing the Centre in partnership with Computer Sciences Corporation (CSC), a global leader in IT services and solutions.

Gina Lawrence, Chief Operating Officer at Trafford CCG, explains how the idea evolved: “We developed a whole series of community integrated services that work very well, but we found that the more things we introduced, the harder it was to navigate around the system. People were becoming confused about what was where.”

The aim of the Centre is to provide a single point of contact for patients, their families and health professionals. It will operate like an air traffic control system, tracking patients as they move through the system, guiding them to different services.

The patient’s care will begin with their GP making a referral to a clinician at the Centre this will result in their onward journey being mapped out on a patient care pathway. Once the patient is assigned to a particular pathway, their ongoing management will be overseen by a single care coordinator who will be responsible for arranging all their outpatient appointments, social care support and transport to and from hospital.

Ms Lawrence continued: “We will know where everybody is in the system and can coordinate care around them”.

On behalf of Independent Living, Jim Tunstall explains that building awareness, both within THT and in the wider public, is critical to delivering of our strategy to develop services and expand our areas of activity. Jim further explains that in order to facilitate better outcomes for our customers in terms of health and well-being and also to increase substantially our contribution in the creation of profits to meet our organisational purpose and social strategy objectives requires innovation, courage and enterprise in equal measures.

The TCCC is due to open towards the end of 2015 and the patient portal is being developed and will be available in early 2016.

For a look at how the TCCC is developing see their : latest video



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