Trafford Housing Trust’s Homeless Advice Team Receives Quality Mark
29 June 2010
Trafford Housing Trust's Housing Options department has received
a coveted Quality Mark for the services it provides in homeless
advice and guidance.
Housing Options was given the 'green light' from Community Legal
Services, a free and confidential legal advice service for
residents in England and Wales, offering help on issues including
housing, benefits, employment, education, tax, police and
crime.
The organisation carried out a thorough audit of Trafford
Housing Trust's Housing Options service to ensure its advice,
systems and training are effective and up to date.
The audit scrutinised Housing Options':
- Strategy documents
- Equality opportunities policy
- Signposting and referral procedure
- Decision making structure
- Recruitment and induction processes
- Procedures for providing timely information about changes in
law
- File review and conflict of interest procedures
The award means the Trust's Housing Options will receive a
certificate from Community Legal Services, will be able to feature
its 'Quality Mark' logo on correspondence and literature and is set
to appear on Community Legal Services' online directory at:
www.communitylegaladvice.org.uk
Matthew Gardiner, Chief Executive at Trafford Housing Trust,
said: "This endorsement from Community Legal Services reflects
months of preparation and a real commitment by our Housing Options
team. Service users can be assured that the homeless advice and
guidance offered by our employees is first rate."
Trafford Housing Trust, which owns and manages 9,000 homes in
the borough provides the Housing Options service on behalf of
Trafford Metropolitan Borough Council.