Here you’ll find a list of Trafford Housing Trust's policies that have been agreed by our senior leadership team and approved by our Board.
These policies are continually reviewed. If you have any questions about these policies, please do contact us.
Choosing new tenants in a fair, transparent and efficient way.
Moving from one property to another within our stock.
How we ensure everyone has a secure, affordable, safe and warm home in a well-functioning community.
The types of tenure we offer and the circumstances when they are used.
How we will manage neighbourhoods and communal areas.
Repairs and safety
Maintaining a safe environment for customers within their home.
Meeting expectations of a high standard of service delivery.
ASB and hate crime
Providing customers with a place to call home where they can learn, grow and be safe.
Complaints, compliments and suggestions
Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.
Customer engagement and involvement
Our approach to engagement and involvement to ensure the customer's voice influences our decision making.
Our role in supporting complainants of domestic abuse.
Equality, diversity and inclusion
Treating customers fairly, without bias or discrimination, and within the law.