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Policy centre Policy centre Policy centre

Policy centre

Here you’ll find a list of Trafford Housing Trust's policies that have been agreed by our senior leadership team and approved by our Board.

These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

 

Internal transfer

Moving from one property to another within our stock.

Download the policy

 

Tenancy Management

How we ensure everyone has a secure, affordable, safe and warm home in a well-functioning community.

Download the policy

 

Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

 

Neighbourhoods

Neighbourhood Management

How we will manage neighbourhoods and communal areas.

Download the policy

 

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

Download the policy

 

Responsive repairs

Meeting expectations of a high standard of service delivery.

Download the policy

 

Customer Support

ASB and hate crime

Providing customers with a place to call home where they can learn, grow and be safe.

Download the policy

 

Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

Download the policy

 

Customer engagement and involvement

Our approach to engagement and involvement to ensure the customer's voice influences our decision making. 

Download the plan

 

Domestic abuse

Our role in supporting complainants of domestic abuse.

Download the policy

 

Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

Download the policy