We care about the way we look after our customers. Our Customer Promise is a commitment by us to provide the best services we can and to make it easier for you to access these services.
This Promise is based on what you have told us matters most to you in your home and in your neighbourhood. For instance, we know that a reliable, helpful response is crucial when something needs to be fixed in your home and that you need to plan your life, so our ability to resolve the problem quickly is important to you.
Equally if you need a little extra help, as in our Sheltered and Extra Care schemes, support in organising social activities can make all the difference to your happiness and well-being in your new home. As we develop and improve our range of services we will revisit the Promise and update it.
We want to hear from you about how well you think we are doing and we provide a range of ways in which you can make your views known. We value your feedback and hope that you will have positive experiences of our services. If you are unhappy, then we want to make it easy for you to tell us and we want to resolve it as quickly as possible.
If you would like to contact us please click here or call 0300 777 7777
Elderley A&E Admissions Rise by Over a Third
The number of over 60's admitted to Accident and Emergency (A&E) departments in the North as a result of slips, trips and falls has risen by more than a third in four years, new data has revealed.
Government Praise for Trafford Housing Trust’s Building Safety
The chair of a government industry safety group has praised Trafford Housing Trust (THT) for their response to building safety following the tragic events at Grenfell Tower in 2017.
Families to Get Holiday Food Boost From Trafford Housing Trust
Families throughout Trafford will have access to a wide range of holiday food projects and support this Easter thanks to a grant from Trafford Housing Trust.
New Homecare Contract for Trafford Housing Trust Sparks Recruitment Drive
Trustcare at Trafford Housing Trust has been awarded a new contract by Trafford Council to provide homecare support services and is looking to recruit 100 new carers to deliver it.
Strategic JV Announced by Trafford Housing Trust and Lovell Partnerships
LEADING national housebuilder Lovell Partnerships and North West housing association Trafford Housing Trust (THT) have joined forces to create a strategic joint venture.
Trafford Housing Trust and Council Unveil Plans for Old Trafford Redevelopment
Residents are being invited to give their views on plans for a new housing development on land off Bold Street in Old Trafford at a virtual public consultation.