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Contact us
Trafford Housing Trust
Sale Point,
126 - 150 Washway Road,
Sale, M33 6AG
Telephone: 0300 777 7777
Email: customer@mytht.co.uk
Our Annual Reports show you how we’re performing and delivering value for money. View the reports online or download. If you require any of these reports in another language, please email: customer@mytht.co.uk.
Customers are at the heart of everything we do and we are continually striving to improve our service and performance for every one of our customers.
Overall Customer Satisfaction has increased by around 4% since December. Our Grounds Maintenance and Contact Centre teams performed particularly well, both scoring over 80%, which is much higher than normal. We are performing above our target of 87.5% (housing sector average) for the 2nd month in a row.
97.6% of customers were satisfied with their repair, which is a 4% increase from last month and above the national average for the housing sector (80.1%)
97.6% of customers were satisfied with their repair, which is a 4% increase from last month and above the national average for the housing sector (80.1%)
100% of customers were satisfied with their new home, which is the same as last month and above the national average for the housing sector (85.0%)
In the year to January, we have been able to fix 83.1% of the repairs logged by customers on our first visit. This is below the national average of 90.9% of repairs fixed on the first visit.
We finished building 7 brand new houses in 13 and 4 customers were able to move into their new home. We have built 137 new houses in Trafford and the surrounding area so far this year.
We were only able to respond to 37% of complaints within the timescales we promised. We received a lot more complaints than usual in January, many relating to boilers and gas servicing. However, we know we need to do better and we’re working with our contractors to improve how quickly we respond to our customers.
3 Cleanstart Volunteers were recruited to permanent contracts, following a successful period of volunteering.
Our Social Investment Team committed £300k of grant funding to local community projects in January. This included:
If you would like to know more about the projects funded by Trafford Housing Trust, please go to our Social Investment Website.
Annual Report & Financial Statement 31st March 2019
Sean Anstee CBE Appointed Group Chair of Trafford Housing Trust
New Group Chair committed to tackling the housing crisis
Trafford Councillor to be Remembered by New Social Housing Honour
Timperley development to be named after popular and influential Councillor
Major Step Forward for Timperley Housing Development
Sales centre to open at Timperley Village development
£100,000 Funding Boost for Trafford Counselling Service
Grant will help provide counselling to adults and children in Trafford