Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

Internal transfer

Moving from one property to another within our stock.

Download the policy

Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

Download the policy

Responsive repairs

Meeting expectations of a high standard of service delivery.

Download the policy

Customer Support

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

Download the policy

Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

Download the policy

Domestic abuse

Our role in supporting complainants of domestic abuse.

Download the policy

Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

Download the policy

Latest news

Changes to our customers’ gas heating services provider

Liberty will now provide our gas heating services contract for customers.

Read More

Trafford Housing Trust is now a part of the L&Q Group

Trafford Housing Trust to become a standalone subsidiary of L&Q, retaining its own brand, Board and executive management team.

Read More

Fighting holiday hunger with Active Appetites

THT funding for 12 groups around Trafford to supply meals to children and families.

Read More

L&Q talks heading towards completion

A personal update from Chief Executive Larry Gold

Read More

Jim's Gym opens at Fiona Gardens

Trafford Housing Trust’s Social Investment Fund opens up exercise for over-55s

Read More

Long standing board member John Lamb retires

Long-standing board member John Lamb retires.

Read More