Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

Internal transfer

Moving from one property to another within our stock.

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Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

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Responsive repairs

Meeting expectations of a high standard of service delivery.

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Customer Support

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

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Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

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Domestic abuse

Our role in supporting complainants of domestic abuse.

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Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

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Latest news

Easter opening times

Trafford Housing Trust Easter 2020 opening times

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Trustcare Launches Careers for Carers Recruitment Drive

The independent living services provider is looking for carers

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£100,000 Grant from Trafford Housing Trust to Ease Effects Of Coronavirus

Trafford Housing Trust supports Trafford Community Response

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Non-essential repairs postponed

We have now taken the difficult decision to postpone all non-essential repairs and prioritise emergency repair works.

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Sale Playgroup Celebrates Six Years of Monkeying Around

Trafford Housing Trust Social Investment Fund grant helps playgroup birthday celebrations

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Trafford Housing Trust Wins Top Apprenticeship Awards

Two awards for Trafford Housing Trust at the Trafford College Group’s Apprenticeship Awards

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