Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

Internal transfer

Moving from one property to another within our stock.

Download the policy

Tenancy Management

How we ensure everyone has a secure, affordable, safe and warm home in a well-functioning community.

Download the policy

Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

Neighbourhoods

Neighbourhood Management

How we will manage neighbourhoods and communal areas.

Download the policy

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

Download the policy

Responsive repairs

Meeting expectations of a high standard of service delivery.

Download the policy

Customer Support

Customer annual report

This is our opportunity to tell you how we performed during the past financial year and let you know our plans for the future.

Download the report

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

Download the policy

Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

Download the policy

Customer engagement and involvement

Our approach to engagement and involvement to ensure the customer voice influences our decision making. 

Download the strategy

Domestic abuse

Our role in supporting complainants of domestic abuse.

Download the policy

Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

Download the policy

Latest news

Elderley A&E Admissions Rise by Over a Third

The number of over 60's admitted to Accident and Emergency (A&E) departments in the North as a result of slips, trips and falls has risen by more than a third in four years, new data has revealed.

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Government Praise for Trafford Housing Trust’s Building Safety

The chair of a government industry safety group has praised Trafford Housing Trust (THT) for their response to building safety following the tragic events at Grenfell Tower in 2017.

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Families to Get Holiday Food Boost From Trafford Housing Trust

Families throughout Trafford will have access to a wide range of holiday food projects and support this Easter thanks to a grant from Trafford Housing Trust.

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New Homecare Contract for Trafford Housing Trust Sparks Recruitment Drive

Trustcare at Trafford Housing Trust has been awarded a new contract by Trafford Council to provide homecare support services and is looking to recruit 100 new carers to deliver it.

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Strategic JV Announced by Trafford Housing Trust and Lovell Partnerships

LEADING national housebuilder Lovell Partnerships and North West housing association Trafford Housing Trust (THT) have joined forces to create a strategic joint venture.

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Trafford Housing Trust and Council Unveil Plans for Old Trafford Redevelopment

Residents are being invited to give their views on plans for a new housing development on land off Bold Street in Old Trafford at a virtual public consultation.

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