Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

Internal transfer

Moving from one property to another within our stock.

Download the policy

Tenancy Management

How we ensure everyone has a secure, affordable, safe and warm home in a well-functioning community.

Download the policy

Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

Neighbourhoods

Neighbourhood Management

How we will manage neighbourhoods and communal areas.

Download the policy

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

Download the policy

Responsive repairs

Meeting expectations of a high standard of service delivery.

Download the policy

Customer Support

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

Download the policy

Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

Download the policy

Customer Engagement

Our approach in engaging custommers in the design, testing and scrutiny of our work.

Download the strategy

Domestic abuse

Our role in supporting complainants of domestic abuse.

Download the policy

Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

Download the policy

Latest news

David Montague announces departure from L&Q

David Montague has today announced that he will step down from his role as Chief Executive of L&Q by the end of the current financial year

Read More

THT Academy

launches with seven new apprenticeship vacancies

Read More

Stockport’s White Lion Scoops Top Award

Stunning Stockport development wins LABC prize

Read More

Trafford Home Developers Build Up to Crisis Fundraiser

Laurus Homes and Trafford Housing Trust colleagues to raise money for the Trafford Crisis Fund

Read More

Charities and Voluntary Groups Drive Coronavirus Relief Thanks to Trafford Crisis Fund

Over 40 community groups, not-for-profit organisations and charities benefit from borough-wide fundraiser

Read More

Sean Anstee CBE Appointed Group Chair of Trafford Housing Trust

New Group Chair committed to tackling the housing crisis

Read More