Policy Centre

You’ll be able to find Trafford Housing Trust policies that have been agreed by our Senior Leadership Team and approved by our Board here. These policies are continually reviewed. If you have any questions about these policies, please do contact us.

Tenancy

Allocations policy

Choosing new tenants in a fair, transparent and efficient way.

Download the policy

Internal transfer

Moving from one property to another within our stock.

Download the policy

Tenure

The types of tenure we offer and the circumstances when they are used.

Download the policy

Repairs and safety

Gas Safety

Maintaining a safe environment for customers within their home.

Download the policy

Responsive repairs

Meeting expectations of a high standard of service delivery.

Download the policy

Customer Support

ASB and hate crime

Providing customers a place to call home where they can learn, grow and be safe.

Download the policy

Complaints, compliments and suggestions

Making it easy for customers to let us know when things go wrong, go well, or when they have a suggestion for how we can improve.

Download the policy

Customer Engagement

Our approach in engaging custommers in the design, testing and scrutiny of our work.

Download the strategy

Domestic abuse

Our role in supporting complainants of domestic abuse.

Download the policy

Equality, diversity and inclusion

Treating customers fairly, without bias or discrimination, and within the law.

Download the policy

Latest news

Trafford Councillor to be Remembered by New Social Housing Honour

Timperley development to be named after popular and influential Councillor

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Major Step Forward for Timperley Housing Development

Sales centre to open at Timperley Village development

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£100,000 Funding Boost for Trafford Counselling Service

Grant will help provide counselling to adults and children in Trafford

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Helping Trafford Residents

We are in the same storm, but not in the same boat

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Trafford Crisis Fund - a blog by Larry Gold

Raising funds to support Trafford residents

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£250,000 Fundraising Drive Launched for Trafford Residents

New campaign to help the most vulnerable in the borough

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