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Employment & Skills Support

Support and advice if you're looking for work.

If you're newly unemployed, working less than 16 hours per week, or have been out of work for a while, finding employment can be like navigating a minefield, and you don't know which way to turn. 

It can be hard to know where to begin, what roles you can apply for, or if your skills are relevant in a different career. In these extraordinary times, we want to support you and your family as best we can. Our Employment and Skills Service will help you gain access to suitable employment and training opportunities and make finding employment a little easier.  

Watch our Employment & Skills Support video

What is the Employment & Skills Support service?

Our Employment & Skills Service provides support, advice and guidance to our customers who are currently unemployed or working less than 16 hours per week.  

Our role is to assess your needs and put you in contact with those that can help kick-start your journey back into employment.  

With access to a number of local and national organisations, there is a range of specialist knowledge, training, and services available to help you get back into employment.

Our specialist Employment & Skills Lead, Nikki Mosley, will support you every step of the way. Our Employer Engagement Coordinator, Niki Thompson, will help you connect with local employers.

Once you've found employment or you're in training, we will continue to offer support and make sure you're okay.  

Am I eligible?   

All our customers and members of their household who are:  

  • Over 16 years-old
  • Unemployed or working less than 16 hours per week

How do I apply?

You can complete the online enquiry form. 

email us 

Phone us on 0300 777 7777.

What is the process?   

Once you've contacted our specialist Employment & Skills Lead, we will book you for a one-to-one personal appointment. This can be done either over the phone or face to face.

The next step is to have a more detailed one-to-one session with your advisor. We will talk about things such as: 

  • What your goals and ambitions are with employment or training
  • How you can use the skills or training you have in the future 
  • The possibilities of learning new skills 
  • The possibilities of changing jobs and heading in a more positive direction 

We will work together to put what we have talked about into action. This may include: 

  • A referral to our Employer Engagement Coordinator, who will target employers on your behalf
  • Supporting you to access existing employment and training support programmes 
  • Advice on jobs, apprenticeships, work experience and volunteer opportunities offered in your area 
  • Help with your CV, cover letters and applications 
  • Interview practice 
  • Applying for funding for employment-related costs such as training, childcare, travel expenses or interviews and work-related clothing 

We will keep in touch with you throughout the process, and even if you start a new job or begin training, we will stay in contact to make sure you're okay and offer further help to ease the transition back into employment or training. 

Join our Employment & Skills Support Facebook group

Employment and Skills Case Study: Anthony Newman  


Anthony had previously worked on another project with our Employer Engagement Coordinator Niki before she joined THT's Employment and Skills (E&S) Service team. Before he joined, the E&S Service, Anthony had turned over a new leaf through the strong working relationship he had with Natasha Jenkins, Enterprise Coach at CleanStart, and successfully secured a placement with CleanStart in February 2021. Due to CleanStart’s investment and intensive ongoing support, Anthony significantly changed his lifestyle choices to enable him to progress into employment.  

When he first started working with the service, he said: "I really miss working, the routine, investment and dedication showed to me. I have learnt so much from working and have completely changed my outlook, which will enable me to sustain future employment". 

Since September, we have been supporting Anthony with employment support. We have also supported him with: 

- Accessing relevant external lifestyle support

- Working with his mentor at a care leavers service

- Working with him to promote more positive lifestyle choices 

- Encouraging participation in social activities

Through regular face to face meetings, addressing personal issues in a constructive and supportive manner, Anthony is now motivated and is thoroughly engaging with employment opportunities. Niki has also supported Anthony with job applications and interviews. 

Natasha Bernard at working Wardrobe, our 'styling sorceress', further enhanced his confidence and self-esteem by giving him a new wardrobe and further interview confidence. 

Anthony's dream job has always been to be an HGV driver. Through collaborative support with external agencies such as JobCentre Plus, he has secured a kickstart opportunity with Pickford's, a leading global logistics and removals company. 

Anthony also said: "I am eternally grateful for all the support, understanding, and commitment Niki has provided me. This job will lead to a permanent role that I am dedicated and committed to achieving. I will be taking them up on their offer of training me to be an HGV driver as this is my opportunity to really change my life, and I'm not going to let my past stop that."  

Niki added: " Well said, Anthony! From living in supported accommodation three years ago to a complete lifestyle to change, Anthony has had success both personally and professionally, and we are incredibly proud of the self-development, awareness, and progress Anthony has made." 


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