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We're always trying to find ways that help make our customer's lives easier.  

MyAccount manages your home and services online, 24 hours a day, seven days a week. Accessing our services has never been easier. 


How to use MyAccount 

Once you have registered and signed into your account, you will see a range of service options such as paying your rent or reporting a repair. Simply choose the service you want to manage and follow the instructions on screen. 

MyAccount is easy to use, and the whole process only takes a few minutes. It is safe and secure, and available 24 hours a day, seven days a week. 

There isn't currently a mobile app for this service.  

Sign in to MyAccount.


How do I register for MyAccount? 

Registering to MyAccount only takes a few minutes. You'll need your Tenancy ID. It can be found on most rent letters from us and starts with 800. 

If you want to request your Tenancy ID, you can contact us by calling 0300 777 7777 or emailing us. You will need to provide us with your name and address. 

By activating your account on MyAccount, you acknowledge that you accept these Terms and Conditions. 

Register for your account today. 


What is MyAccount? 

MyAccount is our easy-to-use online customer portal that lets you manage your home 24 hours dayseven days a week, at a time convenient to you.  

This means managing your home has never been easier. You can access the safe and secure portal on any device, anywhere (provided you have an internet connection). 


How does MyAccount benefit me? 

MyAccount allows you to manage your home, your way, 24 hours a day, seven days a week.  

There's a range of services available, including: 

  • Paying your rent
  • Reporting and booking repairs
  • Reporting issues in your neighbourhood
  • Checking your rent statement
  • Updating your contact details
  • Contacting us 

The service is safe and secure and gives you full control over managing your home. 


Who do I contact if I need help? 

If you have any questions or need support accessing your account, please email us.