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Paying your rent Paying your rent Paying your rent

Paying your rent

We want to make sure paying your rent is quick and easy. You can pay your rent in the following ways:  

We want to make sure that paying your rent is quick and easy. To pay your rent, you may need:

• 19-digit payment reference (starting 800)
• Tenancy ID

You can pay your rent in the following ways:

Online 

You can pay securely online via Allpay. Visit www.allpayments.net 

Pay your rent on the go and at a time convenient to you by downloading the Allpay App from the iPhone App Store or Google Play for Android devices.  

Direct Debit

Never miss a payment by setting up a direct debit.

Once your direct debit is set up, it'll automatically pay your rent weekly, fortnightly, or monthly – it's up to you.

Simply call us on 0300 777 7777, and we can set up the Direct Debit over the phone. Or you can request a direct debit form to complete.

Standing order  

Set up regular payments from your bank account, so your rent goes out on the date you choose.

To set up a standing order, call us on 0300 777 7777 and request a standing order form. Once completed, you'll need to take it to your bank, and they'll set up your standing order.

Phone  

You can call our Customer Hub on 0300 777 7777 and pay using your credit or debit card. Alternatively, you can pay via Allpay - our 24-hour secure automated payment line. Simply call 0330 041 6497

It takes 3 minutes to complete. You'll need your 19-digit payment reference number and your debit or credit card. You'll be given a payment reference number to confirm your payment.  

Please note calls to Allpay will be charged 5p per minute from a landline. Mobile charges may vary.  

Post Office 

Use your rent card to pay at any post office. Pay by cash, cheque, debit or credit card. Please keep the receipt they give to you as proof of purchase if you pay by this method 

Paypoint

You can pay your rent at a Paypoint using your rent card. You can pay by cash or your debit or credit card. Please keep the receipt they give to you as proof of purchase if you pay by this method.

 

Difficulties paying your rent?

If you're experiencing difficulties paying your rent, please email our Money Support team at customer@mytht.co.uk, or you can call 0300 777 7777.  

 

What benefits can be claimed when you lose your job?  

If you lose your job and are no longer able to pay housing costs, including rent and council tax, you may be able to apply for helpIf you're struggling and need help, please call our Customer Hub on 0300 777 7777, and we'll do our best to help you.  

For more information about what benefits you can claim if you've lost your job, please visit the Money Advice Service. Alternatively, you can use the government's benefits calculator to find out what you may be entitled to.  

 

Help with your rent  

Depending on your income and savings, you may be eligible to apply for Housing Benefit or the housing costs element of Universal Credit.  

Let us know if you think you'll fall behind with your rent at any point by calling 0300 777 7777. We can help point you in the right direction so you can get the right support.   

 

Help with your Council Tax  

If you've applied for Universal Credit, you won't receive help with your Council Tax. In this case, you must apply for Council Tax Support (sometimes referred to as Council Tax Reduction).  

You could receive up to 100% reduction on your bill.  

You may be eligible for Council Tax Support if you're on a low income or claim other benefits. It doesn't matter if you are unemployed or working.   

Council Tax Support depends on:  

  • Where you live - each council runs its own scheme
  • Your circumstances (e.g. income, number of children, benefits, residency status)
  • Your household income - this includes savings, pensions and your partner's income  
  • If your children live with you
  • If other adults live with you  

 

THT's debt and welfare support service  

We know what it's like to worry about money and the last thing we want our customers to do is struggle to pay their rent or household bills. That's why our team of specialist advisors are here to help. Our welfare rights officers can help you to claim the benefits you're entitled to or appeal a decision you disagree with.   

Our qualified debt advisors offer a full range of debt solutions, and our Money advisor can help you keep your bills and spending under control. We understand that you may fall into arrears with us many reasons, and we'll always try to help you get back up to date.   

Difficulties paying your rent?

If you're experiencing difficulties paying your rent, please email our Money Support team at customer@mytht.co.uk, or you can call 0300 777 7777.  

 

What will happen if I fall into arrears?  

If you fall into arrears, please contact us as soon as possible, so we can understand your situation and agree on the best way of helping you. Our Money Support team can help you get back on track. To make an appointment, call the Customer Hub on 0300 777 7777. 

We have a dedicated team of debt and welfare officers who can offer you guidance and practical help with financial problems. You can speak to our Customer Support team by calling the Customer Hub on 0300 777 7777.