We're supporting Trafford Council's 'Let's tidy Trafford together' project. Learn more. Skip navigation
Anti-social behaviour Anti-social behaviour Anti-social behaviour

Anti-social behaviour

We're committed to dealing with anti-social behaviour and will take prompt, appropriate and decisive action to deal with issues before they escalate.   

Before you report a problem, find out what we consider to be anti-social behaviour.

 

How do I report anti-social behaviour?    

If you feel at risk of harm, you should always call the police. If this risk is imminent you should call 999, otherwise you should call 101. 

Once you’ve spoken to the police, you can report anti-social behaviour to us. 

There are several ways you can report anti-social behaviour to us. Online via MyAccount, call 0300 777 7777 or email us at customer@mytht.co.uk

 

What will happen after I report ASB?  

One of our officers will contact you to talk to you about the issue in more detail. We'll let you know if we consider the issue to be anti-social behaviour.   

If the issue is anti-social behaviour, we'll open a 'case' and carry out the following behaviour:

  • Take a detailed description of the event/s
  • Assess the case and agree an action plan with you 
  • Discuss any support needs you may have and include this in your action plan
  • Undertake a risk assessment 

After your first appointment, a copy of the action and support plan will be sent to you. Your case office will investigate the allegations and look for supporting evidence. We work closely with partner agencies, such as the police and social services, to assist us in our investigations. 

We can also speak to other residents, witnesses, and review CCTV systems if they are in place. 

We promise to investigate your report thoroughly, and we will take appropriate action to resolve the issue.

There are several possible actions that we can take, such as: 

  • Talking to your neighbour about the issues
  • Sending a letter of advice 
  • Referrals to support services 
  • Mediation 
  • Initial tenancy warning 
  • Final tenancy warning 
  • Injunction
  • Notice of seeking possession  

 

Is there anything I need to do to help the investigation of anti-social behaviour? 

We need your help to get the best outcome for your case. We ask that you give us accurate, detailed evidence of incidents as soon as you can after they have happened. This can be by phone, email voice recording, video or diary sheets.  

Download a diary sheet

Please give us as many details as possible.  

 

Key pieces of information are: 

  • Who is causing the anti-social behaviour?
  • Where is it happening?
  • What date and time did it occur?
  • How did it affect you?
  • Were there any witnesses?
  • Were any other agencies involved, i.e. the Police?  

Please remember that some anti-social behaviour incidents are extremely difficult to prove, and it may not always be possible to achieve a positive outcome.

For this reason, it is important that you report all incidents to us and tell us about any other people who may have seen or heard what happened.  

 

Can I make an anonymous report of anti-social behaviour?   

We'll still investigate anonymous complaints, but it can be difficult for us to get more details or provide you with feedback

We promise to treat you with dignity and respect. Your report will remain confidential, and we'll never divulge your details unless we've agreed on this with you.

We encourage anyone who is experiencing anti-social behaviour to contact us for advice and support. Please don't suffer in silence.

 

How long will it take to resolve my complaint?  

Your case will be closed when any of the following occur:  

  • You confirm the situation has improved
  • We've not heard from you for a period of time, despite attempts to contact you  
  • We've spoken to you to explain that what is currently being reported would not be considered anti-social behaviour  
  • Our investigations have not been able to uncover any supporting evidence to support your report
  • A legal order has been obtained (although we would monitor this for a short while afterwards to ensure the order is being complied with)  

We'll contact you before we close the case to give you a summary of our investigation. This will tell you about the conclusions we've reached and the reasons why we're closing the case.  

 

What is anti-social behaviour?

Anti-social behaviour can cover various issues ranging from a disagreement with your neighbour to serious criminal behaviour. 

More generally, it is defined as unacceptable behaviour that affects customers' quality of life and others living or working in the community.  

Some of the most common examples of anti-social behaviour are: 

  • Excessive noise (especially at night)
  • Threatening or swearing at neighbours
  • Excessive noise or intimidation caused by animals
  • Vandalism
  • Assault or physical violence
  • Criminal activity 

In some cases where problems are persistent or cause risk to neighbours, we may take court action to resolve the issue. We don't take court action lightly, and we'll always make sure our actions are proportionate. 

 

What is not anti-social behaviour? 

We would not normally consider behaviour that results from different lifestyles or may not be considered unreasonable by most people as anti-social behaviour. This includes:  

  • Cooking smells
  • DIY in reasonable hours
  • Minor car repairs
  • Young people gathering socially
  • Someone parking lawfully outside your home
  • Civic disputes between neighbours (e.g. boundary issues or shared driveways) 

If any of the above examples have a harmful impact on a person because they are vulnerable, then we'll investigate further. We understand that not everyone is a dog or cat person, and some people are not keen on pets.

We'll address a situation where an animal is being aggressive, violent or causing excessive noise at your property or surrounding communal areas.

We won'take action when an animal is cared for or causing day-to-day animal noise, for example, a dog barking at visitors or a cat coming into your garden.