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Fire safety Fire safety Fire safety

Fire safety

Fire safety is a key priority for us, and we’re continually working to keep you safe in your home 

If you discover a fire in your home or your smoke alarm goes off: 

  • Don’t attempt to tackle the fire or open the door to the room where the fire is
  • Warn everybody within your home and leave immediately, closing the front door
  • Dial 999 and ask for the fire service 

 

How can I keep my home safe from fire?  

There are things you can do to reduce the risk of fire in your home. These include:  

  • Practising an escape plan so that everyone in the house knows what to do if the smoke alarm goes off during the night
  • Keeping your doors closed to stop the spread of smoke and fire
  • Making sure your escape routes are clear and free from obstacles 
  • Setting up a night-time routine by checking your home before you go to bed 
  • Checking your smoke alarm weekly. Press the button on the cover, and it should sound iit’s not working call our Customer Hub on 0300 777 7777 

All new customers are offered a visit from Greater Manchester Fire and Rescue Service, and we would encourage you to take this up. Any existing customers (especially those with disabilities or vulnerabilities) who haven’t yet had a visit can contact the fire and rescue service by calling 0800 555 815 or online at  Manchester Fire.

Further help and advice, including a free guide, can be found on Greater Manchester Fire and Rescue Service.

You can also download the leaflet in alternative languages 

Watch the Fire Safety video

 

What do I do if I discover a fire in my home? 

House

If you discover a fire in your house: 

  • Sound the alarm
  • Call 999 and ask for the fire brigade
  • Leave the building by the nearest exit 

Don't try to tackle the fire yourself and never go back into the burning building. 

You can find out more information on fire safety by visiting the Greater Manchester Fire and Rescue Service website. 

 

Who do I contact if I have any questions?

If you have any questions or concerns or need a repair, you can contact our Customer Hub by calling 0300 777 7777 or emailing us. 

 

High-rise

We take fire safety in our tower blocks very seriously. To reduce the risk of fire in your home, the walls, doors and floors are all designed to stop fire and smoke spreading. We also complete yearly Fire Risk Assessments at our eight tower blocks. You can find the most up to date Fire Risk Assessment for your block below. 

However, there are a few things you can do to ensure we can keep you as safe as possible. 

If you discover a fire in your flat:

  • Leave your flat and allow the door to close behind you
  • If it's safe, call 999 and report the fire, giving the address and your flat number
  • Leave the building by the nearest emergency exit route
  • Don't return your flat until you have been told it is safe by the Fire Service  

 

If you're inside your flat and you suspect a fire is somewhere in the building, a stay-put procedure applies: 

  • If you're in your flat, stay-put until the Fire Service tells you to leave, you feel unsafe, or your home is affected by heat or smoke
  • Shut all doors and windows
  • Call 999 to report the fire 

 

If you suspect a fire and you’re not in your flat but are elsewhere in the building such as the corridor or staircase you should:

  • Leave the building by the nearest fire exit route
  • If it's safe, call 999 and report the fire, giving the address and the location where you believe the fire has started
  • Don’t return to your flat
  • Don’t return to your flat until you have been told it is safe by the Fire Service 

 

If you’re told to evacuate, you should: 

  • Leave the building by the nearest emergency exit route using the stairs
  • Don’t use the lift or run
  • Let the Fire Service know immediately if someone has not been able to leave your flat 

Only evacuate the building if you're told to do so by the Fire Service, you feel unsafe, your home is affected by heat or smoke, or the fire alarm sounds throughout the building. 

 

Who do I contact if I have any questions?

Your Building Safety manager is working to keep you and your building safe. They can be contacted if you have any questions or concerns.  

Day to day and emergency repairs should still always be reported to the Customer Hub by calling 0300 777 7777 or emailing us.

 

Clifford Court, Empress Court, Grafton Court, Pickford Court and Princess Court

Your Building Safety manager is Lisa Leather. 

You can contact Lisa if you feel your building is unsafe or would like to discuss any concerns you have, contact him by calling 0300 777 7777 or by emailing us.

 

Circle Court, Manor Court and Stretford House

Your Building Safety manager is Phil Duckworth. 

You can contact Phil if you feel your building is unsafe or would like to discuss any concerns you havecontact him by calling 0300 777 7777 or by emailing us.

 

Fire Risk Assessments (FRA) 

We completed fire risk assessments at all our eight tower blocks in 2020.  

We're committed to completing these annually for the safety of our residents. The reports indicate areas where repair or modifications are needed and if that work is already underway or complete.  

Our Fire Safety Risk Assessment reports for each of our blocks can be found below:

 

Please contact us if you would like to discuss these reports. You can call us on 0300 777 7777 or email us.

 

Low-rise

Although the walls, doors and floors are all designed to stop fire and smoke spreading, we need your help to ensure that you stay as safe as possible. There are a few things you can do to keep yourself and your family safe in the event of fire:

  • Review the map of your building assembly point by your main building entrance
  • Keep your doors closed to stop the spread of smoke and fire
  • Make sure your escape routes are clear and free from obstacles
  • Regularly check your smoke detector 

 

If you discover a fire in your flat: 

  • Leave the building by the nearest fire exit route
  • Go to the fire assembly point outside your building
  • Call 999 and ask for the Fire Service 

 

If you're inside your flat and you suspect a fire is somewhere in the building, a stay-put procedure applies: 

  • If you're in your flat, stay-put until the Fire Service tells you to leave, you feel unsafe, or your home is affected by heat or smoke
  • Shut all doors and windows
  • Call 999 to report the fire to the Fire Service 

 

If you’re told to evacuate, you should:

  • Leave the building by the nearest emergency exit route using the stairs
  • Don’t use the lift or run
  • Let the Fire Service know immediately if someone has not been able to leave your flat 

Only evacuate the building if you're told to do so by the Fire Service, you feel unsafe, your home is affected by heat or smoke, or the fire alarm sounds throughout the building. 

 

Who do I contact if I have any questions?

If you have any concerns about your fire safety, please call our Customer Hub on 0300 777 7777 or email us

 

Independent living scheme

Although the walls, doors and floors are all designed to stop fire and smoke spreading, we need your help to ensure that you stay as safe as possible. There are a few things you can do to keep yourself and your family safe in the event of fire: 

  • Review the map of your building assembly point by your main building entrance
  • Keep your doors closed to stop the spread of smoke and fire
  • Make sure your escape routes are clear and free from obstacles
  • Regularly check your smoke alarm 

 

If you discover a fire in your flat: 

  • Leave the building by the nearest fire exit route
  • Go to the fire assembly point outside your building
  • Call 999 and ask for the Fire Service 

 

Who do I contact if I have any questions?

Your Building Safety Manager is working to keep you and your building safe, contact them if you have any questions or concerns. 

Day to day and emergency repairs should still always be reported to the Customer Hub by calling 0300 777 7777 or emailing us.

 

Altrincham 

  • Leverett Close, Lyngarth House, Orchard Court and Newhaven | Phil Duckworth
  • Millom Court and Wellgreen Lodge | Lisa Leather

Sale

  • Bramhall Close | Lisa Leather
  • Fiona Gardens, Manor Court, New Hey Court and Townscroft Lodge | Phil Duckworth 

Stretford

  • Clyne Court and Lostock Court | Lisa Leather
  • Victoria Court and Vine Court | Phil Duckworth 

Urmston

  • Marlfield Court and Ormeston Lodge | Phil Duckworth 

Old Trafford 

  • LimeLight, Lowry Lodge and Pavilion Lodge | Lisa Leather

You can contact them by calling 0300 777 7777 or by emailing us.

 

Cladding 

The safety and wellbeing of our customers is our number one priority.  All cladding has been removed from each of our tower blocks, and they’re safe. 

We’ve worked closely with and followed the Greater Manchester Fire and Rescue Service (GMFRS) advice and the Ministry of Housing, Communities and Local Government (MHCLG) and our appointed cladding experts. 

 

What are Trafford Housing Trust doing to reduce fire risk? 

We have a legal obligation to manage the risk of fire in any property covered under the Fire Safety Order including properties with communal areas such as high-rise buildings, Independent Living Schemes and low-rise buildings (or walk-up flats).  

Here are just some of the ways we are keeping your home safe: 

  • All our properties have an up-to-date fire risk assessment that an independent, qualified assessor completes. We'll carry out further fire safety works to address any findings or recommendations
  • We have a testing and maintenance programme for all fire safety measures at your building
  • Our buildings have compartmentation such as fire doors and fire stopping materials (in areas like our dry risers and service shafts) which prevent the spread of fire
  • These are additional barriers to the building structure that prevent the spread of fire
  • We complete regular inspections at our properties, including monthly ‘Health Checks’ at our high-rise buildings. These help to identify any repairs required and remove items that are blocking any means of escape, especially fire evacuation routes 

 

Contact us 

If you or anyone living with you has a health or mobility concern which you think may affect your ability to self-evacuate or put you at greater risk in the event of a fire, please call our Customer Hub.

 

Please also let us know if you are concerned about your neighbour.