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Planned IT upgrade

We are making a few changes to improve our service.

by Customer Services | 20/09/19

To keep our services up to date and operating on the latest technology, we need to perform regular updates on systems within the business. 

The latest of these updates is currently taking place. We expect systems to be back up and running before the end of Monday 30 September. 

My Account

The My Account portal will be offline with services unavailable. Any services that you use through My Account will be available via the Customer Hub on 0300 777 7777 between 8 am – 6 pm, Monday - Friday. 

Customer Hub – tel 0300 777 7777

All payment methods will still be available for you to pay in any money throughout the upgrade. The Customer Hub team can check anything you may need to query as well as processing your payment. 

Emergency repairs will not be affected, and you should still ring us to log these. An emergency repairs service is available 24/7 by calling the Customer Hub. 

However, if you have a repair that is not an emergency please can you call us next week with the details

We apologise for any inconvenience this may cause.

If you have any questions, concerns or queries please give the Customer Hub team a call on 0300 777 777 or email them at customer@mytht.co.uk

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