Neighbourhood services

Services to keep your neighbourhood looking good

Everything we do is about nurturing great places to live for our customers and everyone in the community. That’s why you’ll find us hard at work doing everything from cutting grass to checking abandoned vehicles with a range of neighbourhood services.

Abandoned cars

Trafford Council has a statutory duty to deal with abandoned vehicles whether it is on our land or not. In the first instance they will investigate and if it is abandoned, they will take the necessary action. If the vehicle is not abandoned, but is an eyesore or obstruction, we will do our best to sort it out.

Grounds maintenance

Your service charge covers maintenance of communal gardens and other land owned by Trafford Housing Trust, such as grass verges.

Our CleanStart team provides the grounds maintenance service for all of our neighbourhoods. They cut grass, trim hedges, prune shrubs and bushes and weeds on our sites throughout the year. They run a fortnightly service, depending on the weather, to:

• A leaf clearance service over the winter period on a scheduled basis
• Grass cutting twice a month during the summer and as often as needed over the winter
• Hedge cutting twice a year
• Some sites are mulched, which means that the grass is churned to a finer consistency, fertilising the grass. Mulching is an environmentally-friendly way of cutting the grass. You will know if the site is mulched as the grass cutting will be fine and barely noticeable.

Have we missed a bit? We want to get things right, so please let us know if we can do anything to improve our service. Email customer@mytht.co.uk.

To see which green spaces THT is responsible for maintaining, please click here. You can read more about our service standards for grounds maintenance and caretaking here.

Tree conservation

We receive lots of requests for tree works to increase light, improve TV reception or reduce mess caused by birds. Before we do any tree works, we always think about the impact on the wider community so we don't usually do tree works that will benefit an individual if they will be a loss to the community.

Untidy gardens

We want our customers to enjoy their gardens and communal spaces because it’s good for our health, family life and the environment. It is part of your tenancy agreement to look after your garden. If you’re struggling to keep your garden tidy because of mobility or illness, or know someone who is, we can help.

Tip top blocks

If you live in a high-rise or low-rise block of flats, our Caretaking Supervisors regularly inspect blocks of flats. You are very welcome to attend a block inspection with the supervisor for your area. You can also join one of our customer groups and help shape the services you receive. Find out more here.  

Neighbourhood pride

Our Housing Officers carry out regular inspections of neighbourhoods and customers are welcome to join them to identify any problems like graffiti, vandalism or rubbish that need our attention. Housing Officers are also there to help with fire management plans for communal areas in flats. Why not join the next one and help to make a positive change to where you live?

Garages

Trafford Housing Trust has a range of garages at locations across Trafford available to rent from £11.52 a week ( plus VAT if you are not a resident). The garages vary in size, but are typically suitable for a small car or storage. Garages are allocated first to applicants with a disability and then to applicants that have been on our waiting list the longest. We do not allow items to be stored in the garage that may be a fire or health risk. Customers cannot use a garage to operate a business. If you would like to apply for a garage, please contact the Customer Hub.