Paying your rent

We want to make it as quick and easy for you to pay your rent by giving you options to pay online, by phone, or by Direct Debit and Standing Order.

Use MyAccount to pay your rent online

The fastest, secure way to make one-off payments is through our online portal, MyAccount.

If you don’t have an account, it only takes a few minutes to register.

You can view your rent statement and message the Money Support Team.

Pay by direct debit

Never miss a payment by setting-up a direct debit so your rent is paid on the same day each month.

Click here to set-up a Direct Debit.

Pay by standing order

Paying by standing order is another way of setting up regular payments from your bank account, but unlike direct debit you need to tell them the amount you wish to pay. Download a standing order form here.

Pay by phone

You can pay using our secure automated payment line 24 hours a day using a credit or debit card. Ring All Pay on 0330 041 6497. It normally takes about 3 minutes to complete and costs 5p a minute from a landline. Mobile charges will vary. You’ll be given a payment reference number to confirm your payment.

What happens if I have rent arrears?

We understand that there are many reasons you may fall into arears with us and we will always try to help you to get back up-to-date and keep your home. Please click here to find out more about what happens if you fall into arrears with your rent, and information on how we can support you.