Customer Complaints Panel

Join our Customer Complaints Panel

Can you provide feedback on how we deal with complaints and offer suggestions on what we can improve?

We want to make it easy for customers to make a complaint if the service they receive is not up to standard. Once a complaint is made our aim is to ‘get it right first time’.

Our Customer Complaints Panel will work with us to make improvements to the complaints process by designing changes and providing feedback on how we are currently dealing with complaints.

What you’ll do

Here are just some of the activities you’ll take part in:

  • Review closed complaints and provide feedback on how it has been dealt with.
  • Provide ideas on how THT can improve how we respond to complaints.
  • Support ongoing complaints if requested by the customer.

Why join the Customer Complaints Panel?

Getting involved with THT can be a rewarding experience. By joining the Panel you will:

  • Make a positive improvement in how customer complaints are responded to.
  • Shape our complaints policy by suggesting improvements.
  • Meet with like minded individuals interested in making a difference.

The commitment

The Customer Complaints Panel meets every two months at our office in Sale. The meeting will last for around 1 hour and 30 minutes. On occasions, you may be approached to sit on a live case to bring a customer voice into the decision that is made. All expenses will be covered, you’ll never be out of pocket for joining up to any of our customer groups.

How to get involved

If you’d like further information about the Customer Complaints Panel, you can email us or call our Customer Service Team on 0300 777 7777.

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