Whether by providing feedback, or being part of a Trust involvement group, our customers are helping to transform the experience all customers receive.
There are a number of ways you can get involved in improving services. Find our more here.
Here are just some of the changes we’ve made based on the involvement of customers.
Our Quality and Insight Panel, a group of customers who scrutinise our performance, completed an investigation on the Trust’s fire safety work. They made 21 recommendations to us which we have worked to implement. This has led to significant investments in our low-rise and high-rise homes and increased engagement with customers around fire safety.
Find out more about the Quality and Insight Panel.
Twelve Neighbourhood Inspectors provided us information on how waste management services were being performed in their community. By providing us feedback over eight weeks we were able to build a better understanding of the service provided and work with partners to make improvements.
You can help make improvements in your community by becoming one of our Neighbourhood Champions. Find out more here.
Our Digital Readers Panel have helped review a number of our policies and procedures such as fly-tipping, customer consultations and pets. They have helped us improve our processes and ensure any policy is easy for colleagues and customers to understand.
Why not find out more about our Digital Readers Panel here.
We asked customers who are using MyAccount what their experience of the service was. MyAccount is our online self service portal for customers. Based on feedback we made changes to the portal such as moving confirmation buttons and making the language easier to understand. This has helped us increase the number of customers successfully using our online service.
Why not find out how you can get more involved with us today. We have a range of opportunities that ask for 10 minutes per month to 3+ per month.
Government Praise for Trafford Housing Trust’s Building Safety
The chair of a government industry safety group has praised Trafford Housing Trust (THT) for their response to building safety following the tragic events at Grenfell Tower in 2017.
Families to Get Holiday Food Boost From Trafford Housing Trust
Families throughout Trafford will have access to a wide range of holiday food projects and support this Easter thanks to a grant from Trafford Housing Trust.
New Homecare Contract for Trafford Housing Trust Sparks Recruitment Drive
Trustcare at Trafford Housing Trust has been awarded a new contract by Trafford Council to provide homecare support services and is looking to recruit 100 new carers to deliver it.
Strategic JV Announced by Trafford Housing Trust and Lovell Partnerships
LEADING national housebuilder Lovell Partnerships and North West housing association Trafford Housing Trust (THT) have joined forces to create a strategic joint venture.
Trafford Housing Trust and Council Unveil Plans for Old Trafford Redevelopment
Residents are being invited to give their views on plans for a new housing development on land off Bold Street in Old Trafford at a virtual public consultation.
Far East Consortium announces Red Bank affordable housing delivery panel
Far East Consortium (FEC) has today announced its partner panel for the delivery of affordable homes across the Red Bank neighbourhood of the Northern Gateway, with immediate effect.