Trafford Housing Trust
Sale Point,
126 - 150 Washway Road,
Sale, M33 6AG
Telephone: 0300 777 7777
Email: customer@mytht.co.uk
Whether by providing feedback, or being part of a Trust involvement group, our customers are helping to transform the experience all customers receive.
There are a number of ways you can get involved in improving services. Find our more here.
Here are just some of the changes we’ve made based on the involvement of customers.
Our Quality and Insight Panel, a group of customers who scrutinise our performance, completed an investigation on the Trust’s fire safety work. They made 21 recommendations to us which we have worked to implement. This has led to significant investments in our low-rise and high-rise homes and increased engagement with customers around fire safety.
Find out more about the Quality and Insight Panel.
Twelve Neighbourhood Inspectors provided us information on how waste management services were being performed in their community. By providing us feedback over eight weeks we were able to build a better understanding of the service provided and work with partners to make improvements.
You can help make improvements in your community by becoming one of our Neighbourhood Champions. Find out more here.
Our Digital Readers Panel have helped review a number of our policies and procedures such as fly-tipping, customer consultations and pets. They have helped us improve our processes and ensure any policy is easy for colleagues and customers to understand.
Why not find out more about our Digital Readers Panel here.
We asked customers who are using MyAccount what their experience of the service was. MyAccount is our online self service portal for customers. Based on feedback we made changes to the portal such as moving confirmation buttons and making the language easier to understand. This has helped us increase the number of customers successfully using our online service.
Learn more about MyAccount here.
Why not find out how you can get more involved with us today. We have a range of opportunities that ask for 10 minutes per month to 3+ per month.
Trafford Housing Trust
Sale Point,
126 - 150 Washway Road,
Sale, M33 6AG
Telephone: 0300 777 7777
Email: customer@mytht.co.uk
£100,000 Support for Sale Moor Community Partnership
£100,000 Support for Sale Moor Community Partnership
Applications Now Open for £100,000 Funding to Help Tackle Food Poverty Across Trafford
Applications Now Open for £100,000 Funding to Help Tackle Food Poverty Across Trafford
Mancspirit and Trafford Housing Trust Join Digital Forces to Combat Loneliness in the Over 55’s
Mancspirit and Trafford Housing Trust Join Digital Forces to Combat Loneliness in the Over 55’s
Planning Application Submitted for Penwortham Housing Development
Planning Application Submitted for Penwortham Housing Development
Families to Get Winter Food Boost Over Christmas Holidays
Families throughout Trafford will have access to a wide range of holiday food projects and support this Christmas thanks to a grant from Trafford Housing Trust.