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Quality and insight panel

Our quality and insight panel brings together Trafford Housing Trust tenant and leaseholder representatives to scrutinise its performance and services, and to highlight the issues that matter most to customers.

Will you help to scrutinise how we run our services in order to make a huge difference to our customers?

Our quality and insight panel brings together Trafford Housing Trust tenant and leaseholder representatives to scrutinise its performance and services, and to highlight the issues that matter most to customers.

QIP strengthens this process through their skills and experience, ensuring that tenants are at the heart of our approach to self-regulation. They provide extra accountability and challenge to THT service improvements and decisions.

 

What you’ll do

Here are just some of the activities you’ll take part in:

  • Review and challenge how THT services are delivered to customers.

  • Make recommendations to THT Board after looking at a service we are delivering.

  • Hold THT to account for delivering recommendations made.

  • Speak to customers and find out their experiences.

 

You can find out more about the issues that QIP review by looking at their latest reports here.

 

Why join QIP?

Getting involved with THT can be a rewarding experience. By joining QIP you will:

  • Make a positive difference to the customer experience.

  • Be provided with a full induction to make sure you feel confident in the role.

  • Be offered learning and development opportunities so you can develop your skills and understanding.

  • You will meet like-minded individuals who are passionate about improving the customer experience.

 

The commitment

QIP meets twice per month and often undertakes work in their own time between meetings. While it is a big commitment, the impact that you will make is significant.

 

How to get involved

If you’d like further information or would like to join the QIP, email us or call our Customer Service Team on 0300 777 7777.