Talk to us

Tell us what you think

Will you help us improve our products and services by speaking up and letting us know what we are doing well, and not so well?

We love to hear from our customers. Only by getting feedback from you can we improve the experience that all of our customers receive. Here are the ways you can let us know how we are performing.


If you have an idea on how we can improve a product or service let us know. The easiest way to let us know is by emailing us. You can also give us a call on 0300 777 7777 or why not pass on your thoughts directly to a member of our team.


We want to hear from you on what we are doing well. If you’ve had a positive experience of THT, for example a member of our team has gone above and beyond, consider letting us know. By telling us where we are getting it right, we can make sure that we continue to do so. If you’ve got a compliment you can email us or call us on 0300 777 7777.


Your views really matter to us. They help us to do things better our customers. So, if you’re not happy, or you have a suggestion about how we can provide a better service, please let us know. You can find out more about how to make a complaint here.

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