Changes to our customers’ gas heating services provider

Liberty will now provide our gas heating services contract for customers.

by Property Services | 24/10/19

There is a change in how THT will provide your gas heating services.

Liberty will now provide our gas heating services contract for customers. Liberty has completed a transfer of staff and contracts from Warmer Energy Services (WES) as part of an administration process.

 

What will this mean for our customers?

Liberty has assured us the service to our customers, including existing contract terms and conditions, will continue as normal. Liberty is committed to a smooth transition and guarantees service delivery from day one. Our day to day contacts should not change as all Warmer staff will transfer to Liberty with protected or equivalent terms and conditions.

 

About Liberty

As one of the largest property services contractors in the country, Liberty has an exceptional safety and performance record. Gas compliance performance across all contracts is 99.99%, and there are over 1000 staff working across England and Wales, servicing more than 200,000 UK homes.

You can find out more about Liberty in their leaflet for customers or visit their website here.

 

What's next

WES staff will be integrated into Liberty’s teams so it’s likely that you’ll still see and talk to the same people. You might notice some of the Liberty vans around and the Liberty logo on appointment letters and staff uniforms.

As ever, please always check ID cards before allowing anyone into your home. If you’re in any doubt, please contact the Customer Hub by emailing us or calling 0300 777 7777.

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