As we continue to prioritise the health and well-being of our customers and colleagues, following the Government’s advice around social distancing, we have now taken the difficult decision to postpone all non-essential repairs and prioritise emergency repair works.
For clarity, all emergency repairs will continue to be carried out as required, and all non-emergency (routine) works will now be postponed. We have not taken this decision lightly, but in these exceptional circumstances, we need to limit the amount of unnecessary contact between our customers and colleagues.
An emergency repair is considered something that could potentially result in harm to a member of the household or the home, for example, being locked out of your property or having no electricity.
If you have a routine repair scheduled, this will now be postponed. This should help to keep our customers well and will also ensure that our workforce is kept well so that we can help the people that need us most at this challenging time. Once we are in a position to book routine repairs again, we will let all customers know and at that point will ask you to contact us to re-book any repairs.
A routine repair is one that realistically could wait, without a risk of harm to the household or home, such as a plastering job.
If you have any questions or comments about your previously scheduled appointment or any other repairs related matter, please feel free to contact the Customer Hub for a fast response. Repairs that could escalate into an emergency may also be considered on a case by case basis at the moment.
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