Non-essential repairs postponed

We have now taken the difficult decision to postpone all non-essential repairs and prioritise emergency repair works.

by Coronavirus Response Group | 25/03/20

As we continue to prioritise the health and well-being of our customers and colleagues, following the Government’s advice around social distancing, we have now taken the difficult decision to postpone all non-essential repairs and prioritise emergency repair works.

For clarity, all emergency repairs will continue to be carried out as required, and all non-emergency (routine) works will now be postponed. We have not taken this decision lightly, but in these exceptional circumstances, we need to limit the amount of unnecessary contact between our customers and colleagues.

 

What is considered an emergency repair?

An emergency repair is considered something that could potentially result in harm to a member of the household or the home, for example, being locked out of your property or having no electricity.

 

Routine scheduled repairs

If you have a routine repair scheduled, this will now be postponed. This should help to keep our customers well and will also ensure that our workforce is kept well so that we can help the people that need us most at this challenging time. Once we are in a position to book routine repairs again, we will let all customers know and at that point will ask you to contact us to re-book any repairs.

 

What is considered a routine repair?

A routine repair is one that realistically could wait, without a risk of harm to the household or home, such as a plastering job.

If you have any questions or comments about your previously scheduled appointment or any other repairs related matter, please feel free to contact the Customer Hub for a fast response. Repairs that could escalate into an emergency may also be considered on a case by case basis at the moment.

Latest news

Helping Trafford Residents - a blog from Aileen Edmunds, Head of Development

We are in the same storm, but not in the same boat

Trafford Crisis Fund - a blog by Larry Gold

Raising funds to support Trafford residents

£250,000 Fundraising Drive Launched for Trafford Residents

New campaign to help the most vulnerable in the borough

Plans for Penwortham Housing Development Go Online

Plans available online ahead of joint planning application submission with Lidl

Latest news

Helping Trafford Residents - a blog from Aileen Edmunds, Head of Development

We are in the same storm, but not in the same boat

Read More

Trafford Crisis Fund - a blog by Larry Gold

Raising funds to support Trafford residents

Read More

£250,000 Fundraising Drive Launched for Trafford Residents

New campaign to help the most vulnerable in the borough

Read More

Plans for Penwortham Housing Development Go Online

Plans available online ahead of joint planning application submission with Lidl

Read More

Easter opening times

Trafford Housing Trust Easter 2020 opening times

Read More

Trustcare Launches Careers for Carers Recruitment Drive

The independent living services provider is looking for carers

Read More