From the 1st of October 2019, we have officially become part of the L&Q family. L&Q is one of England’s largest housing associations, with more than 60 years’ experience of providing good quality homes and services to a wide range of customers.
We hope this doesn’t come as a surprise for any of our customers – we have worked extensively to make sure you have been able to keep up to date, and more importantly, give us your views about the acquisition.
Having considered everything very carefully, including the views of those customers who responded to our consultation process, we have decided that becoming part of L&Q is a good thing for us and, more importantly, our customers.
We’ve been working very closely with L&Q for the past three years in a partnership to build much needed new homes in the North West. During that time we’ve built a solid relationship based on trust, common values, and a shared commitment to doing whatever we can to address the housing crisis in the North West.
We want to reassure you that nothing changes for you as a customer of Trafford Housing Trust. We’re not changing our name or location, you’ll still pay the same rent, there’s no change to our telephone numbers, and the same team will continue to do their best for you when you need our help. Even though we’ve joined L&Q, we’ll still be an independent business, led by our own local Executive Team and Board, so decisions that affect your home will still be made right here in Trafford.
We have made a number of resources available to you on our website – including a video from our Chair Edna Robinson and a welcome message from David Montague, Chief Executive of L&Q.
Additionally, there are answers to hopefully all your questions in our FAQs, and a copy of the customer letter that we have sent out to all customers.
Your Housing Officer or the Customer Hub will be very happy to go through things in more detail if you have any questions or concerns - you can reach the Hub on 0300 777 7777.
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