Here are some of the most frequently asked questions from our customers. If you have any questions not answered please contact our Customer Hub by email at firstname.lastname@example.org or by calling 0300 777 7777.
A. Yes, of course, however, please be aware that our calls may take a little longer to answer. You may also like to email us at email@example.com We will have colleagues also looking at emails every day.
A. We need this to help us to work with you in the best way now. We are asking questions to make sure that we are helping to keep everyone well, especially when making appointments to visit your home.
A. Yes, our Sale Point Reception has been closed since March and will be for the foreseeable future. This is to help to keep everyone well and avoid any unnecessary contact. You can still call us on 0300 777 7777 or email us at firstname.lastname@example.org and we can respond to your enquiry.
A. You can call us on 0300 777 7777 or email us at email@example.com and we will make arrangements to have a fob posted to you. When you call, we may ask you for identification.
A. You should always give us the appropriate notice in order to end a tenancy. In most cases, this is 4 weeks. Please call us to discuss ending your tenancy. Forms will need to be sent to you for you to fill in and we will ask that you drop these back with the keys to the post box outside our office in Sale Point. We will give you the full instructions on what to do but if you have any questions please call us on 030 777 77 77.
A. One of the Home Moves Team will be in touch with you to make the appropriate arrangements. Please do not come to our Sale Point Office as our office is closed now.
A. There are a few options available to you.
SORT CODE: 20-02-79 Barclays Bank, Sale Branch
ACCOUNT NO: 30046221
ACCOUNT NAME: Trafford Housing Trust Revenue Account.
If you need your 19 digit number, or if you need help to work through any new payment methods, please call us on 0300 777 7777 and we will happily talk you through any options.
A. If you’re struggling to pay your rent, please contact us to discuss things as we really do want to help, and we know this is a really difficult time for some people. We’ll provide advice, support, and guidance, including putting payment plans in place and helping you to claim any benefits you’re entitled to. This might be Housing Benefit, Universal Credit or any other benefit. Please remember that you should claim quickly to make sure that any benefit is backdated appropriately, so please do get in touch.
We also have a Debt Advice Service who can offer extra help and support if you are struggling with money or debt. We can support you to get in control of your finances.
A. We are following government advice and unfortunately, we will not be carrying out visits to customers' homes for tenancy related matters. There are other ways for us to work together though – we might be able to talk on the phone or hold a video call with you. Get in touch on 0300 777 7777 or on email at firstname.lastname@example.org and we can discuss how best to work through any issues or concerns you may have. We’re still available for you, we’re just having to work differently.
A. An emergency repair is considered something that could potentially result in harm to a member of the household or the home, for example, being locked out of your property or having no electricity. A routine repair is one that realistically could wait, without a risk of harm to the household or home, such as a plastering job.
A. Yes, things like gas servicing, gas safety checks and electrical testing will continue. These checks ensure that you and your household are safe, so we will continue with this type of work.
A. We have set up a Response Group that meets regularly to co-ordinate and update our operational plans. We will try to keep you as informed as possible throughout this time and would encourage you to provide us with an up-to-date email address. This is a fast-moving situation and posting updates on our website, social media and sending emails is the quickest way to get information to you.
In terms of our colleagues, we’re encouraging as many as possible to work from home in line with government advice.
Government Praise for Trafford Housing Trust’s Building Safety
The chair of a government industry safety group has praised Trafford Housing Trust (THT) for their response to building safety following the tragic events at Grenfell Tower in 2017.
Families to Get Holiday Food Boost From Trafford Housing Trust
Families throughout Trafford will have access to a wide range of holiday food projects and support this Easter thanks to a grant from Trafford Housing Trust.
New Homecare Contract for Trafford Housing Trust Sparks Recruitment Drive
Trustcare at Trafford Housing Trust has been awarded a new contract by Trafford Council to provide homecare support services and is looking to recruit 100 new carers to deliver it.
Strategic JV Announced by Trafford Housing Trust and Lovell Partnerships
LEADING national housebuilder Lovell Partnerships and North West housing association Trafford Housing Trust (THT) have joined forces to create a strategic joint venture.
Trafford Housing Trust and Council Unveil Plans for Old Trafford Redevelopment
Residents are being invited to give their views on plans for a new housing development on land off Bold Street in Old Trafford at a virtual public consultation.
Far East Consortium announces Red Bank affordable housing delivery panel
Far East Consortium (FEC) has today announced its partner panel for the delivery of affordable homes across the Red Bank neighbourhood of the Northern Gateway, with immediate effect.