Fire safety

We are working day and night to keep you safe in your home

Fire safety is a key priority for us at Trafford Housing Trust. Here you can find out more about what we’re doing, the responsibilities you have and how to speak to us about your fire safety.

If you discover a fire in your home or your smoke alarm goes off:

  • DO NOT attempt to tackle the fire or open the door to the room where the fire is
  • Warn everybody within your home and leave immediately, closing the front door
  • Dial 999 and ask for the fire service
Test your smoke alarm every week. Press the button on the cover and it should sound. If it’s not working give the Customer Hub a call on 0300 777 7777.

How we’re keeping you safe

We have a legal obligation to manage the risk of fire in any property that is covered under the Fire Safety Order – this includes all our properties with communal areas including high-rise buildings, Independent Living Schemes and low-rise buildings (or walk-up flats). 

Here are just some of the ways we are keeping your home safe:

  • All our properties (detailed above) have an up to date fire risk assessment. These are completed by an independent, qualified assessor and we will carry out further fire safety works to address any findings or recommendations.
  • We have a testing and maintenance programme for all fire safety measures at your building.
  • Our buildings have compartmentation (additional barriers to the building structure that prevent the spread of fire).
  • We complete regular inspections at our properties – including quarterly ‘Health Checks’ at our high-rise buildings – to identify any repairs required and remove items that are blocking any means of escape (fire evacuation routes)


Talk to us

If you or anyone who lives with you has any health or mobility concerns which you think may affect your ability to self- evacuate in the event of a fire or put you at greater risk please call our Customer Hub on 0300 777 7777 or email us. Please also let us know if you’re concerned about a neighbour.

We also want to hear from you if you have any concerns about your fire safety. You can contact us by email or by calling the Customer Hub. You can also find out ways you can join one of our customer groups to help make improvements for all customers.


Information for you

Do you live in a high-rise building?

High rise building

If so, click here to find out fire safety information for your home.

Do you live in a low-rise building or walk-up flat?

Low rise building

If so, click here to find out fire safety information for your home.

Do you live in an Independent Living Scheme?

Independent Living Scheme

If so, click here to find out fire safety information for your home.

Do you live in a house?

A house

If so, click here to find out fire safety information for your home.

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